Re: OMEGAMON XE for Mainframe Networks

As the performance analyst/capacity planner here I use the products. I
don't install them. However, I was part of the team here that was
charged with getting them up and running. We started in October of 2006
to put in several of the Tivoli/Omegamon products. We already had the
products from Candle for MVS, CICS, and DB2 monitoring. We added the MQ
Series product to the mainframe and also installed agents for AIX OS, MQ
Series, MQ Broker, WAS, Oracle, and DB2/UDB on our pSeries systems. We
then connected everything together via the TEPS, TEMS, etc. We had
terrible problems at first, but we just kept opening up problem records
with IBM and pounding on them until they got the issues resolved. It
took us almost a year before everything was working decently. Now we are
using the products successfully to alert the operations staff to
problems and we're working on doing capacity planning from the data in
the Tivoli Historical Data Warehouse. If you're have serious issues you
need to bug your IBM rep to death until he gets the correct IBM
technical staff to help you.

Tom Kelman
Commerce Bank of Kansas City
(816) 760-7632

-----Original Message-----
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@xxxxxxxxxxx] On
Behalf Of Steve Gladstone
Sent: Tuesday, April 29, 2008 10:05 AM
To: IBM-MAIN@xxxxxxxxxxx
Subject: OMEGAMON XE for Mainframe Networks

I would like hear from anyone on this list who has experience of
installing the
OMEGAMON XE suite of products.

We have tried repeatedly to get various components 'fit for purpose'
in
our
production environment but have always encountered problems with the
documentation, and the packaging of the software.

We have abandoned everything except the Mainframe for Networks
component in favour of non-IBM equivalent software, and are on the
verge
of
giving up with the networking software.

We sometimes get it working and then we apply SMP/E fixes to the z/OS
part
or a fixpack to the Windoze version of ITM V6.1 and find that it is
broken
again.

IBM just keep telling us that they have numerous customers who have
the
product up and running.

What is the general concensus of opinion?

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