Re: recent Netflix shipping delays


"Derek Janssen" <ejanss@xxxxxxxxxxxxxxxxxx> wrote in message
news:GJmdnbXZrO9Y6vDbnZ2dnUVZ_qiqnZ2d@xxxxxxxxxxxxxx
def456 wrote:

After communicating with them and reading their TOS, I believe their
software is buggy. To make it work right, you should move titles to the
top of your queue which are available "NOW". If a movie isn't available
"NOW", move it lower in your queue, and only move it to the top when it
becomes available "NOW". Their software shouldn't require this but I
believe it does. So when it encounters a movie at the top of your queue
which says there's any kind of delay or wait involved, it should skip
over it to the next available movie, which shouldn't affect the shipping
date - but it does!?

The procedure:
1) If your movie's available now, they send it.
2) If your movie's available on a Short Wait, they judge who gets the
limited copies, and whether it's easier for your account to skip to the
next NOW title.
3) If there's spare copies, a title has to be located at another region,
and sent from there.

If it's six hours from receipt, and your empty slot still hasn't been
filled, they're in the time-consuming process of thinking over 2) and 3),
and there's a 2 in 3 chance you'll end up with your next NOW title anyway.

Derek Janssen
ejanss@xxxxxxxxxxx

Thanks for the info. It sounds like you work at Netflix. ;o)

My prior comments were only a theory, which I'm in process of testing by
keeping only "NOW" available movies at the top of my queue. If this
eliminates their delays, that lends support to my theory. I can then retest
in the opposite direction by moving a delayed title to the top of queue, and
see if that starts causing their "next day" shipments again.

I know their software has bugs. I found another and told them about it, and
they admitted it was a bug. That one has to do with return of titles that
come as 2 discs, but count as a single movie out. They always (or almost
always) fail to acknowledge receipt of one of those discs until you wait a
week then claim it as overdue.

Netflix software are good overall, but those bugs need fixing.


.

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