Re: LAPTOP
- From: "TheNewsGuy(Mike)" <tnguymNoSpamm@xxxxxxxx>
- Date: Thu, 01 Dec 2005 09:02:26 -0500
SpencerDogg wrote:
On Dec 1 2005 12:52 AM, Sr. wrote:
why so anti-dell?
HAD A BAD EXPERIENCE WITH THEM ONCE A COUPLE OF YEARS BACK...RETURNED THE DESK TOP AFTER A COUPLE OF DAYS AND WE WENT ROUND AND ROUND ABOUT THE RETURN OF THE MONITOR!!! PLUS, THEY HAVE A PITEFUL WARRENTY-OR LACK THEIR OF!!! I'D KNOT ARGUE ANYONE WHO BELEEVES THAT DELL BE GREAT, AS FOUR ME, MAKE IT ANY OTHER BRAND...
=SEN0UR TR0UT=
You know Trout am not 1 to disagree with you, BUT historically the ratings by PC World and Consumer Reports were that Dell had excellent Service...
That's their telephone tech support. And with it being outsourced to India(?) I wonder if it is still as good as when I was able to speak to people in Texas.
I agree with SENIOR TROUT! (can't believe I said that)
The out of box problems are difficult to fix. I was a institutional purchaser of DELL computer equipment and we often had problems with orders our people made - Dell substituting various components, like different hard drive size, not right monitor, not exact memory upgrade that was ordered, modems not included, etc... and to mail them back and wait, and all the hassle - I WILL ONLY BUY MY PERSONAL PC FROM A LOCAL BUSINESS WITH REAL PEOPLE WHO CAN PROVIDE IMMEDIATE SUPPORT AND SERVICE.
Examples of "DELL HELL" on the net:
=======================
"Hanging Up On Dell? Gripes about tech support are on the rise, and the PC king is scrambling to upgrade. Business Week magazine. See also the reader comments on this article. The article was written October 10, 2005 and posted here November 29, 2005. "
....
"Because of the out-of-stock motherboard issue, I ended up having to do my overseas travel with my old, slow, backup laptop. When I got back the motherboard was here waiting, so I called the local tech. He said sorry, but while I was out of the country my service ticket had expired and I'd have to call the service company back to reactivate it. After three days of voice mail jail with them, I gritted my teeth and called Dell again, wading through their menus and waiting on hold. The customer service rep said yes, the ticket was expired. Could they just reactivate it? Nope! "
....
My Dell Hell began when I purchased a Dell laptop. I am very computer literate so I don't often contact Tech Support. However, upon receiving this Dell I could not get dial up networking to work -- it became clear to me that the modem was dead. I called and they gave me pretty much what they gave you -- checking and rechecking things I had done already, etc. and then said I should send back my computer for "repair". I said this is a brand new out of the box computer and I don't want it repaired, I want it replaced. They said they could not do that.
-----
and on and on -------------
A lot of people received the correct order and it worked fine.
But it does mean that if it does not work well, or if the order is incorrect, there is not a clean and immediate solution to problems with DELL.
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