Re: Mo' Stuff Re: Security Checkpoints and First Class

In other words, the TSA controls only the actual screening of
passengers at the security checkpoints, while the individual airports &
airlines can determine how passengers are fed into those checkpoints.

In article <8msge11jdn89lfina7geea0m0g7ti3mcu5@xxxxxxx>, Steve
Harder-Kucera <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

> The "Leaving Las Vegas" thread spun off a spirited discussion
> regarding separate security lines for first-class customers. I
> presumed, as did a few others, that we were talking about the TSA
> security checkpoints as opposed to the check-in area for the
> individual airlines.
>
> My question was if a customer pays extra money to a private airline,
> how does that buy him expedited service from the government run
> security checkpoints. Appearantly it doesn't according to the rep from
> the TSA that I spoke with on the phone today.
>
> I also just received this response from the TSA Contact Center. Notice
> how they immediately presume that I was pissed off:
>
> "Thank you for your email message concerning your travel experience.
> We are sorry you were unhappy with your recent travel experience and
> hope that the following information is helpful.
>
> We would like to apologize for the misunderstanding that TSA is
> responsible for the lengthy lines leading to the checkpoint. TSA is
> responsible for the area beginning at the security checkpoint leading
> into the secured area. The area leading up to the security checkpoint
> is regulated by the airport and the airlines assigned to that
> particular terminal.
>
> Some airlines have chosen to have separate screening lines for their
> first class, frequent flyer and business passengers. This is not a
> practice that the TSA endorses, nor is it a policy that the TSA
> regulates. We apologize for the perception that TSA has adopted this
> new practice, we also encourage you to contact your airline and
> address your concerns.
>
> We monitor the number and nature of complaints we receive to track
> trends and spot areas of concern that may require special attention.
> This ongoing process will enable us to ensure prompt, corrective
> action whenever we determine that security screening policies need
> modification or specific employees or screener teams are the subject
> of repeated complaints.
>
> We appreciate your taking the time to share your thoughts and concerns
> with us. We are confident that the training that we provide to the
> new Federal workforce will result in a courteous and professional
> staff of security screeners so that your unfortunate experience is not
> repeated.
>
> TSA Contact Center. "
>
>
>
> Mutant Bluegrass That Rocks!
> http://www.thepickadillos.com
.

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