Re: Philips LCD misleading specifications?

Thanks for the reply. It was manufactured in the 44th week of this year
according to the serial number.

I received a second email from philips. This time it states the online
specifications are correct. Basically I just don't think anyone in their
support department really knows. And maybe it is really not that important
but it's not like it is a $100.00 dvd player. A couple thousand dollars is
not small change to me.


"Roger" <crosseyedpenguin@xxxxxxx> wrote in message
news:raWqf.9161$xF6.6898@xxxxxxxxxxxxx
>> "Francis K" <frk42@xxxxxxxxxxxx> wrote in
>>>
>>> So basically I guess if you buy something from Philips you don't know
>>> exactly what you are getting until you open the box.
>>>
>>> Am I wrong to be very annoyed about this?
>>>
>
> I am not an engineer, but I used to work for a company that manufactured
> electronics. Releasing a product from the engineering organization to the
> factory organization for production did not mean it was a stable product.
> Instead the process engineers took over, and it was their job to find
> faster and cheaper means of production. Cheaper focused heavily on
> quality levels because the cost of producing rejected products is always
> rolled into the cost of producing good units. As quality levels rise, the
> cost per good unit falls. The process engineers typically did their job
> and every product would go through a series of product revision levels.
>
> In addition, the purchasing organization would play a role and they could
> change the source for components several times - engineering could have
> specified Motorola in the original design and purchasing would buy Samsung
> components for a few months and then later switch back to Motorola or go
> to a third vendor. Swapping components could sometimes trigger other
> changes in the design or manufacturing process.
>
> An added problem is the consumer documentation is probably outsourced and
> may not reflect the changes in the product engineering. Sometimes this is
> really obvious because the pictures don't match the product as received.
>
> You can hope the marketing organization and company lawyers are involved
> enough to prevent a reduction in the specs below what is being advertised.
>
> As consumers we have a right to be annoyed when the specs don't match and
> the manufacturer can't give us a straightforward answer as to why the
> specs don't match. But a guess is you probably have old consumer
> documentation and the product you have is performing at the better specs.
> That said, it is always good to check for a manufacturing date to ensure
> your unit has not been sitting in a warehouse for years because units
> manufactured later are usually (not always) better.
>
> Roger
>


.

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