Motorola response to problems with DCT 6412 DVR...
- From: Jim <mwsoft@xxxxxxx>
- Date: Sat, 10 Dec 2005 08:41:09 -0800
Saturday, December 10 2005, @ 8:34 AM (-0800 GMT)
Below is an excerpt from a reply from Motorola sent to Ken Schreiber,
a Comcast customer in Baltimore, MD
Jim
Problems with Motorola DCT 6412 link for Cox Cable & Comcast
customers:
http://www.antivirusyellowpages.com/Cable_TV_Motorola_DCT6412_DVR.html
==============================================
Question Reference #051207-000303
---------------------------------------------------------------
Summary: I have DCT 6412, and on several occasions, the
scheduled recording began on t...
Product Level 1: Connected Home
Product Level 2: High-Definition Cable Receiver
Product Level 3: DCT6412- Duel Tuner DVR High-Definition
Category Level 1: Broadband
Category Level 2: Troubleshooting
Date Created: 12/07/2005 09:44 AM
Last Updated: 12/10/2005 05:57 AM
Status: Solved
Service Provider: Comcast
Discussion Thread
---------------------------------------------------------------
Response (Freddie T.) - 12/07/2005 05:13 PM
Dear Ken,
Hello! Thank you for contacting Motorola Email Support. My name is
Freddie and I am very happy to assist you today. I apologize for any
inconvenience you have experienced with your Motorola DCT6412. The
issue you are describing is related to the software of the unit rather
than the hardware. Please contact your cable provider to determine if
there is a firmware update available, or if the unit needs to be
replaced.
I hope this information has been helpful for you, Ken. If you need
further assistance, please respond to this email or call our technical
support team at 1-877-466-8646. Have a wonderful day and thank you for
choosing Motorola!
Sincerely,
Freddie
Auto-Response - 12/07/2005 09:52 AM
Thank you for contacting Motorola Technical Support.
Someone will be responding to your inquiry within 48 hours.
If you need immediate assistance or information on Motorola Broadband
products, please contact Technical Support center at 1-877-466-8646.
We are open 7 days a week 24 hours a day.
For information on Motorola products, we invite you to visit our
website at: http://www.motorola.com/broadband/consumers
Thank you,
Motorola Broadband Support
Customer (Ken Schreiber) - 12/07/2005 09:44 AM
I have DCT 6412, and on several occasions, the scheduled recording
began on time, but ending well before the scheduled ending time. On
one occasion, the recording ended 11 minutes into a scheduled 2 hr
recording. There was plently of storeage space left, and no conflict.
And, no one was home at time of recording. Please advise.
Auto-Response - 12/07/2005 09:44 AM
You are about to submit a question to the Knowledge or support team.
If this is an urgent issue please contact your team lead or
supervisor, otherwise click Finish Submitting Question and your
question will be responded to by the next business day.
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