Re: Cold Calling Scammers Must Die!
- From: Nomen Publicus <zzassgl@xxxxxxxxxxxxxxxxxxx>
- Date: Fri, 2 Oct 2009 08:15:17 -0000
Dan Birchall <feeping.creature@xxxxxxxxxxxxxxxxxxxxxx> wrote:
nobody@xxxxxxxxxxx (Bob) wrote:
What about credit card companies?
Any company involved in credit cards confuses me, because I'm never
sure whether to attribute things to stupidity or malice - they tend
to have both aplenty.
I have this theory that most of the stupidity is caused by Bank A
outsourcing their customer communication to Call Centre B but then not
listening to feedback from Call Centre B indicating that Bank A has to take
The poor customer then ends up with an issue that neither Bank A nor Call
Centre B fully understands and neither can take any direct action to resolve
The kick in the teeth is Bank A will no longer have a public complaints
procedure (having outsourced it to Call Centre B) and one has to complain
until blue in the mouth before Bank A will take any notice.
BTW, Bank A may or may not closely resemble Barclaycard and their crappy,
broken web registration page.
N years ago, wife(-1) and I had cards from Macy's. After they sent
a bill indicating that our interest rate was going to 72% (they meant
28%, I'm sure, but someone did a "100 minus percentage" screw-up) I
closed the account.
A few years later, Macy's introduced a new! improved! rewards! card,
and "gave" us - without asking us, and without us asking them - a
new account, and a new pair of cards. wife(-1) had moved out by
then, and I just let the cards sit around and never activated them.
So both starts-with-E credit reporting companies said that oh yeah,
we had an open account, always paid on time, no balance. The one
that starts with T didn't mention it, though. So I called up
Macy's, explained what they'd done, and the guy couldn't find the
account by number, by phone number, by SSN, by anything. We deduced
they must've closed it for lack of use. That meant I got to ping
the 2 CRAs instead and tell them they were still reporting an account
that was sufficiently closed to not even exist.
Bad case of the stupids.
Facts do not cease to exist because they are ignored. -- Aldous Huxley
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