Re: inept customer service

In article <4a816dde$0$188$e4fe514c@xxxxxxxxxxxxxx>,
Maarten Wiltink <usenet+asr@xxxxxxxxxx> wrote:
"Alan J Rosenthal" <flaps@xxxxxxxxxxxxxxx> wrote in message
news:2009Aug11.081830.18612@xxxxxxxxxxxxxxxxxxxxxxxx
"Too" and "to" can be substituted for each other via typo quite easily,
though. Especially "too" -> "to".

Only on substandard keyboards. With any tactile feedback at all, I don't
see it happening.

It's well documented, going back to mechanical-typewriter days.
Tactile feedback has nothing to do with it. There's actually a
significant amount of literature on keyboarding errors; the types of
errors are pretty much universal across technologies and typists,
although I suppose the target language's graphemic repertoire does
have a significant effect. One of the Language Loggers did a nice
review of this literature some time back.

-GAWollman
--
Garrett A. Wollman | What intellectual phenomenon can be older, or more oft
wollman@xxxxxxxxxxxxxx| repeated, than the story of a large research program
Opinions not shared by| that impaled itself upon a false central assumption
my employers. | accepted by all practitioners? - S.J. Gould, 1993
.