Re: the net is falling and I want my mommy again

In article
<492f646d$0$18660$5a62ac22@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>,
stevo <stevo@xxxxxxxxxxx> wrote:

David Gersic <usenet_spam_trap@xxxxxxxxxxxxxxxxxxxx> wrote:
On Thu, 27 Nov 2008 17:58:42 GMT, Dave <jrzoyrl@xxxxxxxxxxxxx> wrote:
I don't like Dell very much.

I actively despise Dell.


Especially after last week when they insisted that in order to get a
faulty graphics card replaced I had to do a diagnostic memory check on a
PC first. A PC with 16Gb of RAM. Yeah right. Fsck that.

Snicker...

That's all? Their supposed support once tried to explain to me that in
order to get a replacement disk for a RAID set, where one of the disks
had illuminated its "I'm dead. Replace me." light, that I'd have to run
a full destructive disk test across the entire RAID set. This would,
supposedly, either re-mark the dead disk as working fine, or would prove
that I needed a new one.

This "person" couldn't understand why destroying all data on the disks
in the RAID set would be a problem.

This is why, whenever I deal with Dull support, I lie. In example A
above, if asked to run a memory check I say "Yup. Did that. No memory
errors reported. Send me a new video card."

Same procedure for the faulty HDD. Whenever I have one they always ask
me to check I'm on the latest firmware release. I tell them I've checked
and I am. Doesn't matter that the drive has been running fine for 18
months on whatever firmware release it had installed. IT'S FUCKING DEAD.
I KNOW IT'S DEAD. IT KNOW'S IT'S DEAD. THE ONLY ONE WHO WON'T ACCEPT
THAT IS THE FUCKTARD ON THE PHONE.

Fsckers!

Whereas if you've an HP tech support contract, you get a
grandfatherly-sounding gentleman with a southern.us accent, who both
knows what he's talking about, and knows you know what you're talking
about. Not to act like I'm posting to alt.fan.hp, but there's a reason
why the whole college (college as in "sub-unit of the university") is
transitioning from Dell to HP.

--
Matt Erickson <peawee@xxxxxxxxxx>
.

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