Re: Lusers suck, at best

On 2005-09-29, Howard S Shubs <howard@xxxxxxxxx> wrote:
> Goddamn stupid lusers! For typing sake, I'll refer to them as ${GSL}.
>
> ${GSL} comes to my desk a week or so ago, asking if I can be in for
> 08:00 for some goddamn stupid goddamn outage. I tell her it'll be
> difficult at best. She asks again, so I tell her the same thing in
> different words. She asks AGAIN! Clearly, to get rid of her, I've got
> to say something placating. Fine, she went away.

Mistake number one. You should have said something like, "No, I can't be
in at that time. I will be in at (normal time), as usual. If there is
something that desperately needs care and attention at that time, raise
it with one of the other techs that *will* be present at that time."

> Today, ${GSL} comes to my desk to make sure that I'll be there for 08:00
> and to make sure I'll contact her before taking her machine away. I
> reiterated that I wasn't guaranteeing a thing, not in so many words,
> other than I know how to do what she wants done. Effectively, I
> wouldn't have guaranteed that the sun would come up tomorrow. I
> *refuse* to take my future behavoir and summarize it for some ${GSL},
> especially when I *know* I'll probably forget and be late for my
> *normal* time.

So now you're going back on what she perceives as your word. Rule number
one: don't give them any wriggle room to misinterpret what you say. If
you can't promise you'll be somewhere at some time, make damn sure that
you don't say anything that could be even remotely taken as a promise.
Otherwise, they *will* find some way to make it your fault.

> (She had my *ENTIRE* fucking group she could have asked for this silly
> thing, but NOOOOOOOO, ignore the fact that they're ALL in by 08:00, and
> ask ME who is the ONLY person who is ALWAYS in NOTICABLY later, and
> REQUIRE me to break *MY* day to come in earlier for a goddamn stupid
> outage.

So why didn't you point her at the rest of your group?

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