Re: Dell Quality
- From: Christopher Muto <muto@xxxxxxxxxxxxxxxx>
- Date: Wed, 15 Dec 2010 20:38:38 -0500
On 12/15/2010 6:23 PM, Lucky wrote:
Hey, DADDY, it is NOT the old keyboard and mouse that are a problem.
They were VERY obviously of much higher quality than the replacements
that I purchased from Dell. The old keyboard and mouse lasted for TEN
YEARS and had nearly daily use. I couldn't ask for much better than that.
IF ONLY the new keyboard and mouse were of that quality, but they are as
obviously of poor quality, as the old Dell keyboard and mouse were of
very good quality. If the new ones last two years, I will be shocked.
Which IS why I made the comment: "If this is an example of current Dell
quality......."
"Daddy" <daddy@xxxxxxxxxxx> wrote in message
news:ieam67$ffi$1@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Lucky wrote:I just received a replacement wireless mouse and keyboard for units
that failed to work properly.
My God, the lack of quality is appalling. The only thing that
properly describes them is cheaply made and even more cheap in
appearance.
Fortunately, this computer will not get hard use, because, frankly, I
don't think either the mouse or keyboard will last under daily use.
If this is an example of current Dell quality, well, this just
re-affirms the decision to try out an Apple. If the Apple works out,
we will likely replace
all five of our Dells over the next two years.
Lucky
I get it. It's like you're angry at Honda because your windshield
wipers wore out, so your solution is to buy a Lexus next time.
Daddy
of course it is 'an example' of dell quality, but it is also an example of the quality of modern day products that are built to to accomodate consumer demands for low price and satisfy a shorter life cycle since technology marches on so quickly and because it is now cheaper to simply replace things (buy new) rather than repair.
bottom line, dell hardware quality is about the same as everyone else, including apple.
apple did recently rank significantly higher is quality than dell, hp, etc but i have my doubts as to what exactly that statistic means. for instance, did they include the incredibly successful and prolific iphone in the reliability stats? did they include the millions of ipads? i suspect they did. and given that a typical dell laptop sells for $500 and a typical apple laptop sells for $1200, one would hope that you are getting better quality, but historically that just isn't the case - they are about the same.
if you want something to complain about it should be dell customer support and technical support. that has really taken a nose dive in recent years and that is something that does distinguish them from the industry as a whole. on the business side at least the support has 24 hours (or at least close to it) coverage, where as apple only has something like 9-9pm coverage which makes it harder to use their gear in a business setting where you need troubleshoot and repair things after hours to reduce the impact on up time.
bottom line, all the vendors have problems, but hardware reliability is the least of them.
.
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