- From: Ben Myers <ben_myers@xxxxxxxxxxx>
- Date: Fri, 24 Oct 2008 18:46:33 -0400
I'm trying to fix my daughter's I8600, WinXPHome, SP2, over the phone.Boris,
Upon start up, she keeps getting the BSOD with:
"A problem has been detected and windows has been shut down to prevent
damage to your computer.
If this is the first time you've seen this stop error screen, restart
your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly
installed. If this is a new installation, ask your hardware or
software manufacturer for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or
shadowing. If you need to use Safe Mode to remove or disable
components, restart your computer, press F8 to select Advanced Startup
options, and then select Safe Mode.
***STOP: 0X0000000A (0xFF1701F0, 0x00000002, 0x00000000, 0x804D9B64)
Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or techinal support group for
She hasn't installed any new software/hardware. System Restore has
What I know so far:
When in Safe mode, the machine loads most applications fine. Word,
When in Safe mode, Device Manager (show hidden devices) shows no
question or exclamation marks, not even in Network Adapters.
When in Safe mode with Networking, she gets the BSOD again. This
leads me to believe there may be a networking adapter/driver issue.
Under Network Adapters, the Device Manager shows many devices, but the
main ones are:
Broadcom 440x10/100 Ethernet...
Intel Pro Wireless 2200 b/g
My first thought is to Disable each of the above, one at a time, and
see if the machine will boot up normally. If not, then Uninstall each
one, one at a time, and see if the machine boots up normally. If so,
I guess I need to reinstall the network drivers.
She has none of the Dell repair/utility/driver disks with her. She
does have access to another pc so she can download from the Dell site,
and move to her machine via flash drive.
If it turns out that the Intel Pro Wireless driver is corrupt, and she
doesn't have the disk to reinstall it, I wonder if I can install the
Wireless Zero Configuration, which should be on her hard drive.
Does this approach sound reasonable?
I've seen the tools for analyzing dump files, but that's way beyond my
capabilities. I have to use a sledge hammer rather than a scalpel.
IRQL errors are a symptom that something is quite wrong in there. Microsoft has no clue what the probelm is, so it takes a dump. A big smelly one. Isolating the cause of any BSOD is generally a major pain in the ass, which is why there is a smelly dump instead of some clear English language prose to actually help us.
To be comprehensive about it, I think I would run the Dell diagnostics from the diagnostic partition, at minimum. I would also make sure that the hard drive is not facing impending failure, with even some bad sectors to mess things up. Next, I would see about the possibility of replacing the wifi NIC with another of the same type or compatible. Or disable the 2200BG, access the internet through an Ethernet cable, and see what happens. These steps may help to isolate the cause, or not... Ben Myers
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