Re: Almost OT: Zone Alarm on Dell computers

"... I owe my soul the the company store" - Tennessee Ernie Ford

.... Ben Myers

On Thu, 24 Jul 2008 07:52:25 -0500, "Kevin Childers" <kchilder@xxxxxxxxxxxx>
wrote:


"Ben Myers" <ben_myers_spam_me_not@xxxxxxxxxxx> wrote in message
news:5k4f845r6c99fj9uh5pfr5skjsmsve3bt9@xxxxxxxxxx
Just goes to show you that ISP tech support cannot be trusted, which most
of us
here have known for a long time. The only reason Zone Alarm would be
buried in
a Windows update would be if Microsoft bought the package to replace their
own
crappy firewall. And if Microsoft bought Zone Alarm, you would see the
attitudes of ISPs toward ZA changing real fast... Ben Myers

On Wed, 23 Jul 2008 13:12:29 -0500, "Kevin Childers"
<kchilder@xxxxxxxxxxxx>
wrote:


"Ben Myers" <ben_myers_spam_me_not@xxxxxxxxxxx> wrote in message
news:psft74p9c5sj4phtv79tuem596clho16qm@xxxxxxxxxx
Had two calls for help to work on some Dell computers this past week.
Both
owners complained of a lost internet connection, one an Inspiron with
wifi
and
the other wired. The ISP tech support person told the owner of the
wired
internet connection that the Ethernet card (on board Ethernet in a
Dimension
8250) had to be replaced.

I solved the first one with a little thinking and the second one became
real
easy, because I'd seen the same problem one day earlier. I shut down
Zone
Alarm
and the internet suddenly worked. I uninstalled ZA, then installed the
latest
version, and the internet still worked. Problem solved.

Yesterday, exactly the same thing happened to my non-Dell desktop
computer, and
I did the same thing.

Checkpoint, current owners of Zone Alarm, on its web site states:
"Installation
of Microsoft Update KB951748 may result in loss of Internet
connectivity."
In
other words, blame Microsoft. Maybe they are right, but the whole
thing
smells
of a coercive effort to get people to look at their web site and maybe
buy
some
products. To download Zone Alarm, you have to wade through quite a few
pages of
ad blurbs.

I have used Zone Alarm for quite a few years, and I must say that it has
helped
keep my main computer trouble-free. Now my faith in Checkpoint has been
shaken
somewhat... Ben Myers

I know of at least one WISP has documented the problem incorrectly that ZA
is a hidden app in the latest MS update/ their solution is to tell the to
customers remove ZA or they will not be able to further assist them with
thier connectivity issues.

Sad part is the tech's know the info is not correct, but they also know
unemployment sucks.....

A lot of third world tech have the same issues, but when you live in company
housing, shop in the company store and eat in the company cafeteria, you
follow the company line. 10 hours a day, 6 day's a week....

.

Relevant Pages

  • Re: Almost OT: Zone Alarm on Dell computers
    ... And if Microsoft bought Zone Alarm, ... owners complained of a lost internet connection, ...
    (alt.sys.pc-clone.dell)
  • Problem with Zone Alarm
    ... I cannot share the internet connection with the laptop. ... shut Zone Alarm down, I can share the connection with my laptop. ...
    (comp.security.firewalls)
  • Zone Labs VSMON Server Lockup
    ... I do not have Zone Alarm - got rid of it in May - I updated my Symantic ... Securiy settings and lost my internet connection completely. ...
    (microsoft.public.windows.inetexplorer.ie6.browser)
  • Re: Zone Alarm preventing internet access
    ... Done the uninstall bit. ... have done after every other installation of ZA. ... Alarm decided not to allow Internet Explorer or Outlook Express to have ... >> long as Zone Alarm is not running, ...
    (comp.security.firewalls)
  • Re: Auto update kills internet access
    ... connection in the "Network Connections" ... window, ... Alarm customers to access the Internet ... Both Microsoft and Zone Alarm are actively ...
    (microsoft.public.windowsxp.general)
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