Re: Inspiron 1501 Headaches
- From: "S.Lewis" <Gossamer@xxxxxxxxxxxxxxx>
- Date: Sun, 13 Apr 2008 18:35:22 -0500
"Bill Hileman" <discgolfdad@xxxxxxxxxxx> wrote in message
news:0DqMj.6855$DY1.3599@xxxxxxxxxxxxxxxxxxxxxxxxx
I bought a pair of Inspiron 1501 laptops for my 10-year-old sons last year
(warranty has just expired recently). The Windows Update feature never
worked in that time span, but searches on the net for solutions pretty much
came up empty, so I didn't bother with that until recently. The solution
for that turned out to be using the O/S DVD and selecting "upgrade" It
took three hours of that, and another two hours of downloading/installing
50 updates (93 MB) on both machines, and finally that problem was
(obviously) resolved. However, in the process, it has disabled the audio
devices on both machines. The system tray icon has the wonderful red "X"
and the tooltip says "no audio device installed." Going to the device
manager says it's installed and "working properly." I've tried everything
I can think of, including installing the drivers from the drivers DVD,
removing and auto-detecting, going directly to Dell's support site and
downloading/installing their drivers, all come out with the exact same
result. Nothing.
There was one KB article on the Dell site about this, specifically. It
said that after installing an "upgrade" and rebooting, that the sound icon
in the system tray would be disabled. Their solution? Simply go to
device manager and re-enable. Great! Except that it's not disabled in
device manager. Clearly something the upgrade did caused this on both
machines.
I was also having firewall problems with Windows Live OneCare but finally
got that straightened out with their firewall repair tool, so now the ONLY
thing wrong with these two laptops is the audio.
If anyone can help point me in the right direction, I would be eternally
grateful.
Bill "You can't get there from here" Hileman
That's a mess, especially now after the upgrade. I assume both are running
XP?
You might try reinstalling the chipset drivers and cpu drivers for S&G, and
then once again re-installing the audio drivers:
http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=INS_PNT_1501&os=WW1&osl=en&catid=&impid=
-OR-
http://tinyurl.com/2lz973
I'm concerned by your WinUpdate comments prior to the "OS upgrade" and what
that really means. Vista? Repair install of WinXP? Either of those
scenarios could hose things up a bit.
Since they're the kid's machines, you do have a complete factory image
restore option if you reached that point of frustration, but you'd have to
reinstall any apps/games they might have.
Since both are showing the same symptom (which is actually a good thing),
I'm guessing it's something unique to the AMD architecture of those
notebooks. Re-installing the chipset, CPU, and then audio drivers shouldn't
hurt a thing if I'm wrong (and shouldn't take much time to attempt).
Stew
.
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