Re: Dell's Non English Speaker Customer Service.
- From: flamestar <agnifire@xxxxxxxxx>
- Date: Thu, 28 Feb 2008 15:14:08 -0800 (PST)
On Feb 28, 5:25 pm, Alan Biddle <ALANBIDDL...@xxxxxxxxx> wrote:
I try to buy on line for that very reason, and was reminded why today.
As part of the package for a laptop I bought, I received a $200 promo
card. Unfortunately, the web site will not accept the format of the
card number, so I had to call customer service. What should have been
a couple of minutes required nearly 20 minutes to buy 2 items. There
were seemingly endless questions, repeated due to the customer service
rep's soft voice and poor intelligibility. I have about $60 left on
the card, and am not looking forward to the pain of using it. Still,
for the price I will make the sacrifice.
--
Alan
I agree its frustrating but It can be worth it. My only issue was
having them not listen to me and their ordering me around.
.
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