Re: Mark Spencer Obnoxioujs Dell Customer Service.

On Feb 28, 1:39 pm, "William R. Walsh"
<newsgrou...@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
Hi!

"flamestar" wrote in message

With a name like flamestar, it's got to be...unbiased?

Eventually he said well go home and get it now.

At that point I would have insisted on speaking with his supervisor, and
explained that if this did not take place, I would be filing a complaint
with the Better Business Bureau. That might just get their attention. Or I
would have thanked him, hung up and tried a different department at Dell.

Failing all of that, did you pay with a credit card? Dispute the charges if
you did. That tends to get attention as well.

There is really an anti trust issue with Dell.

Sorry, but no, it is not. Bad customer service? Definitely, and I do hope
that you can get it worked out.

No one forced you to buy a Dell computer, and there is lots of competition
in the computer market. There's HP/Compaq, IBM/Lenovo, Gateway/eMachines,
Toshiba, and Acer to name a few. Or you could have purchased the parts from
component vendors and put them together yourself for a desktop computer.

William

Great point, I was merely angry about my treatment not what happened.
Actually everything is arranged with customer service. They know I
returned it but it will take 14 days, no 3 days, for collections to
know about it. I bought without thinking and in some ways I got what I
deserved.

I will be buying an Apple and I will try it out in the store first.
.