Re: XPS420 (Dell Factory Outlet) update and dilemma.

S.Lewis wrote:
"Tony Harding" <ToHard@xxxxxxxxxxx> wrote in message

<snip

I can see where it isn't a Tech Support issue - have you tried Customer Support or Sales Assistance? I'm sure there's someone at Dell who can take care of this for you - the trick, of course, is finding them.

Real bummer :(

See my update above. Customer service made it right, in effect crediting me the amount of the cost from spare parts. "woo-hoo."

Cool, woo-hoo, indeed! :)
.

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