Re: CD\DVD Drive won't recognize blank media

On Jan 5, 2:45 pm, Don <Dwbur...@xxxxxxxxxxx> wrote:
On Jan 4, 7:31 am, RnR <rnrte...@xxxxxxxxx> wrote:





On Fri, 4 Jan 2008 03:54:09 -0800 (PST), Don <Dwbur...@xxxxxxxxxxx>
wrote:

On Jan 3, 10:37 am, RnR <rnrte...@xxxxxxxxx> wrote:
On Thu, 3 Jan 2008 08:52:51 -0600, "S.Lewis" <NVRa...@xxxxxxxxxx>
wrote:

"RnR" <rnrte...@xxxxxxxxx> wrote in message
news:ogron3hrbul0838jjeidk826m6lt5uogen@xxxxxxxxxx
On Wed, 2 Jan 2008 18:13:14 -0800 (PST), Don <Dwbur...@xxxxxxxxxxx>
wrote:

On Jan 2, 12:13 pm, wm_wa...@xxxxxxxxxxx wrote:
Hi!

I upgraded to Roxio Easy Creator 10 and now it won't recognize
a blank disk, I know the disks are blank.

There are a few possibilities. Drive failure seems unlikely, as to
have that take place at the same time a software upgrade occurred
would be amazing timing.

I would try some other burning software first. CD Burner XP is free
and would work well for a test. As far as I can tell, it works fine
with other burning software installed. Just don't use both programs at
once. Nero (which I would *highly* recommend and other posters have
suggested) has a free trial.

I got mad at Roxio a good long time ago and haven't used any recent
version of their software other than Toast for Macintosh.

If other burning software results in no improvement, then it's time to
check the discs. See if they work on other drives. If the discs don't
work on another drive, take them back and get another brand. There may
have been a bad batch of discs released to the market.

If the discs seem to work OK, you might want to take down the drive's
exact model number and see if the manufacturer has a firmware update
for it. Some drive makers (nearly all of them except Hitachi-LG (HL-DT-
ST)) issue firmware updates to better handle new disc formulations and
types.

(Note that updating firmware can be dangerous if done incorrectly. Be
sure you get the exact model number. Follow the drive manufacturer's
directions exactly. Don't update firmware just because a new version
is available.)

William

William,

Windows Media Player won't recognize blank CD's either.
The disks I am using is from a spindle that is about half gone that
worked fine before the upgrade.
I upgraded the firmware from the Dell web site for my drive.
I am convinced the Roxio installation changed some setting. I had this
very same problem when I first got my computer and Dell sent out a
Tech to replace the drive. When he got there he checked it and said
the drive was fine and changed some setting which he didn't share and
it worked fine until the upgrade which was approx 16 months ago.

Don

Don, at this point and as several have suggested, any reason why you
can't go back to the old version?  Our thinking is, it might still
work for you.  No guarantee it will but it might be your easiest
solution and cheapest too.  And if it does, please make a backup of
your pc or laptop immediately after.

While I've only been scanning this thread, I agree. Why not remove Roxio and
reinstall the old version if that's possible?

A system restore could "undo" that if needed almost surely.....

Agreed Stew.   I think many of us have suggested good ideas and have
gone as far as we can without more input or being there.   For some
reason I get the feeling that Don doesn't want to go back but I'm just
guessing.   Well, I hope we have helped give him ideas to consider; I
think we did but I guess that's up to him to decide.  I feel his pain
tho as it is frustrating even when you know more and still can't solve
it :(  .   Sometimes I find that when I can't solve a problem directly
I get creative and solve it indirectly by piecing several approaches
together (for lack of better wording).   Of course occasionally I
overlook or forget an idea and the internet helps a lot (if you have
the internet available at the time).  - Hide quoted text -

- Show quoted text -

The reason I hesitate to go back is I had the same problem before with
the earlier version and a Dell Tech came out and changed some setting
and all was well until I upgraded. I am trying to find out what this
setting was he changed. I paid for the software and would like to use
it if at all possible. As you know refund are unlikely once opened.

I understand you Don but unfortunately can't make any great
suggestion.  All I can say is it seems "very" likely as a software
only concern (of course I can't guarantee this but my best guess).  I
guess if you want you could play around with the settings in Roxio but
make bkups before each change so you can restore back if it doesn't
solve the problem.  I've got a minor issue too that is software based
but unrelated here.    Good luck and I feel your pain :(  .- Hide quoted text -

- Show quoted text -

I totally uninstalled Roxio and deleted the upper and lower filters as
several have suggested. I am using Windows Media player and it will
not recognize a blank disk either. At this point I don't think it
would make any difference if I installed the old version of Roxio. I
also ran the Dell diagnostics on the drives and it showed no errors.- Hide quoted text -

- Show quoted text -

Thanks to all you tried to help with my problem, I learned several
good troubleshooting tips. My proble was one of the two lasers went
south. Dell came out yesterday and replaced the burner unit and all is
working fine, even Roxio.

Thanks again,

Don
.

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