Re: Will Dell Cover This Under Warranty?


<Boris> wrote in message
news:Xns9A0F8EC212EBFBorisinvalidnet@xxxxxxxxxxxxxxxxx
My college daughter has an i8600 that is still under next business day
warranty for another 150 days. She's home now and I want to have some
warranty work done on it. There are three things that need fixing, and I
was wondering about them...what Dell would cover, and what they would not
cover.

First, it's had that old frame cracking problem (lower left) for about a
year or more. I assume that'll be covered.

The crack connects a to b.

||----------------||
||----------------||
|| ||
|| ||
||-a--------------||
||-b--------------||

Guess while I'm at it, I should mention to Dell about the hinge, which
isn't cracked, but it doesn't seem to hold as tight as it used to.
Sometimes the lid, depending on the angle it's open at, will slowly shut.

Second, a couple of the keys (the same ones) keep coming off. I've tried
many times to get them back on securely, but no luck. I don't know if
it's because I'm doing it wrong, or if the kbd is unable to hold them on
anymore, and that's why they came off in the first place. Do you know
what Dell would do about this? If they won't fix that, I imagine I can
replace the entire kbd myself.

Finally, the machine has two USB ports in the back, one on top of the
other. On the upper one of the pair, the black plastic 'tongue' that
forces proper alignment when you plug in a USB cable has snapped off. As
a result, one of the copper blades in the port has bent, or curled,
inward. Of course, it's now unusable. I suspect that Dell would claim
abuse, and wouldn't fix this. If they did fix it, would that involve a
new motherboard?

Also, what's the best way to get warranty service? I've done it over the
phone before, and that was a fiasco. I've heard many of you say that
email is the best.

Thanks.


I prefer to *try* to get support via Dell hardware chat first- depending on
your schedule.
http://support.dell.com/support/topics/global.aspx/support/chat/en/hardware_chat?c=us&cs=19&l=en&s=dhs

I've used their e-mail support for small issues and it works, but I always
feel like I'm throwing the e-mail into a hole until I get a response.


From what you've described, I'd say they'd happily replace the keyboard and
the system board. I'm not so sure about the loose hinge ('normal wear') but
you should absolutely mention it as they might fix that as well (if you
don't mention it....they won't).

Regarding the crack in the "frame" (trying to envision it from your
diagram), I'd mention that as well. If it is a known design flaw, maybe
they pick that up as well.

Good luck and Merry Christmas,

Stew



.

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