Re: Dell expects me to disassemble this laptop!


"Vengeful" <Revenge@xxxxxxxxx> wrote in message
news:fiprfd$r2t$1@xxxxxxxxxxxxxxxxxxxxxxxxxxxx
I'll try to improve my communication, Christopher...

First, I'm not confused. Rather, I'm curious as to whether this is the
ordinary Dell solution to such problems, and whether my repair work incurs
liability. Such questions are best addressed by the consumer community,
not by the vendor.

Second, I'm deaf - email is my only reasonable option, and I cannot afford
the 24-48 hour intermessage latency to get this problem resolved.

Third, this laptop came with the simplest warranty, which is apparently
mail-in. As mentioned, I can do the work but would prefer not to, but I
wonder what Dell's position will be if I make a damaging error.

Fourth, my post evidently offended you. Perhaps you will be less irritated
by the deficiencies of mortals like me if you avail yourself of your
usenet client's filters, and avoid requests for help from those less
perfect than you. For example, "Muto" is sufficiently unique as to make it
simple for me to avoid your response...

Rebecca



Rebecca -

If you opted out of "mailing in" the system, then, yes, Dell sending the
parts to you would be a standard thing.

There have been times when I've requested Dell send the (laptop) parts
directly to me rather than sending an onsite technician.

On at least one of those occasions, I was reminded that anything I might
damage would NOT be covered by warranty. That may or may not be the case
here with your situation.


Stew


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