Re: Dell expects me to disassemble this laptop!
- From: "Christopher Muto" <muto@xxxxxxxxxxxxxxxx>
- Date: Fri, 30 Nov 2007 16:42:17 -0500
now you are wrong on two points. the second being that email is not your
only option for communicating with dell technical support. online chat is
available and provides immediate assistance. i doubt your premise that dell
sent you the part to install without first asking if you were ok with that.
perhaps at the time you didn't understand what was involved with the
installation, but so what. you understand this now. and you need to talk
to them, not us, to find an alternative. either send it to them to install
or pay them to have someone come to you to install it. remember it was your
choice not to get the on site warranty. if you don't want to do either then
buy a mouse and stick it into the computer and be done with it. but when
you come out swinging with a false statement about how they 'expect you' to
install it yourself, and choose to call yourself 'vengeful', then why would
you expect anyone to treat you with open arms .
venge·ful /'v?nd?f?l/ Pronunciation Key - Show Spelled
Pronunciation[venj-fuhl] Pronunciation Key - Show IPA Pronunciation
-adjective 1. desiring or seeking vengeance; vindictive: a vengeful
attitude.
2. characterized by or showing a vindictive spirit: vengeful
intentions.
3. serving to inflict vengeance: a vengeful killing.
"Vengeful" <Revenge@xxxxxxxxx> wrote in message
news:fiprfd$r2t$1@xxxxxxxxxxxxxxxxxxxxxxxxxxxx
I'll try to improve my communication, Christopher...
First, I'm not confused. Rather, I'm curious as to
whether this is the ordinary Dell solution to such
problems, and whether my repair work incurs liability.
Such questions are best addressed by the consumer
community, not by the vendor.
Second, I'm deaf - email is my only reasonable option,
and I cannot afford the 24-48 hour intermessage latency
to get this problem resolved.
Third, this laptop came with the simplest warranty,
which is apparently mail-in. As mentioned, I can do the
work but would prefer not to, but I wonder what Dell's
position will be if I make a damaging error.
Fourth, my post evidently offended you. Perhaps you will
be less irritated by the deficiencies of mortals like me
if you avail yourself of your usenet client's filters,
and avoid requests for help from those less perfect than
you. For example, "Muto" is sufficiently unique as to
make it simple for me to avoid your response...
Rebecca
Christopher Muto wrote:
if you communicated with dell as poorly as you have done here then i can
certainly understand your confusion.
you didn't say, but it appears that you did this troubleshooting with
dell
solely via email. that can definitely lead to misunderstandings if
either
party is sloppy in their reading or writing. also, you didn't say if you
had on site warranty or not. if you do then there is no harm in dell
sending you the part directly and giving you the opportunity to decide if
you could install it yourself or ask them to send a technician to do it.
whatever the case, why are you wasting your time telling us, why aren't
you
discussing your options with dell? this is as crazy as the battery
question
of late... do people now just use this place to think out loud?
"Vengeful" <Revenge@xxxxxxxxx> wrote in message
news:fipfn6$beg$1@xxxxxxxxxxxxxxxxxxxxxxxxxxxx
This 640m/e1405 *is* within warranty.
I was not offered the option of a factory repair. Rather, the most
recent
email said something about a known problem and that parts were being
shipped. It also provided a link to the procedure. I absolutely can do
that task, but why is it my job?
By the way, this morning I received a voicemail saying that due to
inclement weather, shipment was delayed by one day.
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- References:
- Dell expects me to disassemble this laptop!
- From: Vengeful
- Re: Dell expects me to disassemble this laptop!
- From: Jerry
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- Re: Dell expects me to disassemble this laptop!
- From: Vengeful
- Re: Dell expects me to disassemble this laptop!
- From: Christopher Muto
- Re: Dell expects me to disassemble this laptop!
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