Re: 1420 Display issue

I contacted Dell regarding this issue and I can't believe the response! How do they train these people?
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"I sincerely apologize for all the inconvenience caused to you. However, please be assured that I will personally look into the matter and resolve it to the best of your satisfaction.

I see from the records that this system has integrated Intel 965 Graphics card installed in this system. I would like to inform you that the maximum screen resolution supported by the video card in this notebook is 1024x768 with 32 bit colors and 60 Hertz refresh rate. Also, the screen resolution supported by this monitor is 1440 x 900 at 262K colors and 60 Hertz refresh rate. This is the reason that it reverts to 1024x768 screen resolution as video card initializes the maximum supported video resolution while waking up from sleep.

You can either disable the sleep mode from preventing it to revert to maximum screen resolution that video card supports or to purchase a discrete video card that will maintain the higher screen resolutions without putting strain on system resources like memory and processor to force higher screen resolution than video card in this notebook is capable of.

We can also try to upgrade the system setup BIOS of this system for this issue. Please use the following web link to download and install it in this system.
http://tinyurl.com/3y92cm

Please feel free to ask me for any clarification or further information. I will be glad to assist you."



"WSZsr" <nospam@xxxxxxxxxxx> wrote in message news:471bcb47$0$9626$4c368faf@xxxxxxxxxxxxxxxxx
My laptop goes into standby when I close the lid. When I open the lip and it comes out of standby, the display resolution is reset to 1024x768. I have to manually change it to 1440 x 900. This happens pretty often but not always.

Has anyone experienced this? Tom?

I have a clean install of Vista Business with all the latest Dell drivers. The newer Intel display driver will not install. Pretty weird as I have never had a problem installing an Intel display driver on a Dell. When I attempt to install the Intel driver, it advises me to see Dell!

.

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