Notebook Repair: Dell does it again
- From: Journey <usenet@xxxxxxxx>
- Date: Mon, 30 Jul 2007 14:10:07 -0500
My friend's cat knocked her new Latitude D520 off a table onto the
floor, and it landed on the AC connector which broke the AC connector
on the inside of the laptop.
This is something that would not be covered under the normal
warranties but because my friend ordered Complete Care though it was
covered.
She sent it in on Thursday morning through DHL, and they just
delivered the fixed computer this afternoon (Monday) at 2pm.
That is a 4 day turnaround, including weekend days. It's one of the
reasons that I stay with Dell and endure otherwise spotty support.
.
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