Sonic and Dell

I seem to remember this problem being discussed here a while ago, but
I can't find it...

A friend has a relatively new Optiplex 390 at work. It has one Sony
DVD burner. She needed to make a copy of a (non-commercial) DVD, so
she launched the Sonic Record Now that came pre-installed and copied
the source DVD to the hard drive. Sonic then told her to insert a
bland DVD into the burner and press OK. She did, but Sonic apparently
can't recognize that there is a blank DVD inserted, because it kept
asking her again and again to insert a blank DVD. I told her I
believed it was a problem with Dell installed versions of Sonic.

I asked her to bring the source DVD to me, and I'd try with my version
of Sonic on my (2/2007) i6400, which also came with Sonic pre-
installed, but that I remembered reading about this problem, and I
couldn't guarantee Sonic would make a copy of her DVD.

Sure enough, I have the same problem with Sonic on my i6400.

I finally just used Nero, which worked fine.

I have two questions:

1) What' up with Sonic? I've googled, and looked at the Dell forum,
but can't find anything that exactly fits this circumstance.
2) Anyone ever use DeepBurner?
www.deepburner.com

.

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