Re: Dell Quick Set

"I'm sorry if my explanation of the Dell Notebook System Software wasn't
technically accurate, but I generalized it's use and needs so it wasn't
confusing to users who may not be technically savvy." Nonsense.

Here is the drill for installing drivers on ANY modern computer system running
ANY modern version of Windows, i.e. post-Windows 3.1:

1. Install motherboard chipset drivers FIRST always. If one fails to do this,
results thereafter are unspecified and too often problematic. With the older
Windows releases like 95 and 98, failure to install mobo drivers is REALLY
problematic, like important devices do not work at all. Once in a while, due to
a miracle of good timing, the motherboard chipset drivers are on the Windows
install media, but don't ever count on it.
2. Install video drivers next. Why? To make it easier to see what is on the
screen at the typical higher resolutions required by most applications and web
sites.
3. Install Ethernet drivers next. Why? To access the internet. Duh!
4. Install audio drivers, printer drivers, scanner drivers, drivers for any
special hardware devices, and, as applicable, Dell's Notebook System Software.
5. Now do all the hundreds of megabytes of Windows updates, with one or more
system reboots required.

The foregoing is absolutely dead accurate. It is generalized to fit any
motherboard chipset, desktop, server, laptop, etc. If you follow the steps
above, you will get your Windows installation done properly. This is even true
for people who are not "technically savvy".

Keep in mind that some of the regulars on this newsgroup are responsible for the
care and feeding of hundreds of computers, Dell and otherwise, and that they
have been doing so for many years. We are VERY much technically savvy.

.... Ben Myers

On Fri, 6 Jul 2007 15:40:30 +0100, DellCustomerAdvocate
<DellCustomerAdvocate.d458bf@xxxxxxxxxxxxxxxxxx> wrote:


S.Lewis;733446 Wrote:
"WSZsr" nospam@xxxxxxxxxxx wrote in message
news:468d903c$0$20599$4c368faf@xxxxxxxxxxxxxxxxxx
As I said when he first posted, it is unlikely that he is a Dell
employee.
-


Let's hope so.

Perhaps the entire "Dell CA" thing is a ruse.

Hi,

Yes, the Dell Customer Advocates are a real group, and you can view a
video interview of some of the team members at the following link.

http://direct2dell.com/one2one/archive/2006/11/19/3648.aspx

I'm sorry if my explanation of the Dell Notebook System Software wasn't
technically accurate, but I generalized it's use and needs so it wasn't
confusing to users who may not be technically savvy.

For clarity's sake here is the link to the NSS for the Inspiron 6000
and it has a short description of what the utility does.

http://tinyurl.com/2gjq5k

The Dell Notebook System Software does exist, and for both the Inspiron
6000 and 6400 it is listed under "System Configurations and Utilities -
Utility" category.

If you use the Windows reinstallation wizard off our website you'll see
that we do recommend the NSS be installed prior to the chipset. Does it
absolutely have to be? No.

Hmm, reading over this post it sounds like I'm being a bit
argumentative, which really isn't my intent. Basically we're all on
the same side, trying to help customers with their system. Maybe if I
explain a little about our team it may help.

We are a small team, very small in fact. We use an outside company to
search the internet for posts that seem to be from customers with
unresolved support issue. There are just too many forums for us to
effectively spend time reading each post. Will that change in the
future? Quite possibly, as online support is something that Dell is
trying to actively move towards. We work the cases presented to us
either to resolution or unless we get no responses. We also tend to
move our conversations with customers to email whenever possible and
that may be why you don't see many direct posts to threads.

If you find people posting with outstanding and unresolved issues I
would recommend pointing them to the following online form.

http://tinyurl.com/dpngm

That form will allow customers that have already contacted either tech
support or customer care to reach a select group of advanced support
who are trained to help resolve outstanding problems.

I hope explaining a little bit of what we do and how we do it helps.
We're out here trying to help in whatever way we can.

Todd

Customer Advocate
Dell, Inc.
.

Relevant Pages

  • Re: Dell Quick Set
    ... I reinstalled the OS with the Dell Reinstallation CD provided with this ... I have also used the Drivers and Utilities disk to install ... Notebook System Software necessary to download? ...
    (alt.sys.pc-clone.dell)
  • RE: Dell Quick Set
    ... Conversation: Dell Quick Set ... I have also used the Drivers and Utilities disk to install ... Dell Notebook System Software ...
    (alt.sys.pc-clone.dell)
  • Re: Dell Quick Set
    ... Conversation: Dell Quick Set ... I have also used the Drivers and Utilities disk to install ... Dell Notebook System Software ...
    (alt.sys.pc-clone.dell)
  • Re: Dell Quick Set
    ... As I said when he first posted, it is unlikely that he is a Dell employee. ... I have also used the Drivers and Utilities disk to install ... Dell Notebook System Software ...
    (alt.sys.pc-clone.dell)
  • Re: Reinstall Dell Software on I8600
    ... well as Quickset and Dell Notebook System Software. ... decided it was time for a clean install of windows to truly appreciate ...
    (alt.sys.pc-clone.dell)