Re: Dell service

"Tom Scales" <tjscales@xxxxxxxxx> wrote:
On-site still has an expectation that the user will do some amout of
troubleshooting, including something like removing the CD drive. It's the
industry standard, right or wrong.

What makes them think she'd even have the correct screwdriver for
something like this? As it turns out, she had to ask the building's
maintenance guy for a screwdriver that would fit.

The real problem was that she happened to get an incompetent tech.
After the drive was removed, he asked her to check the pins. She of
course had no idea what he was talking about, so he had her reinstall
the drive without doing anything. Then he told her she couldn't
transfer her MS Word files to the new laptop because the files were
not compatible with Vista.


--

If you're not part of the solution, you're part of the precipitate.

....Henry Tillman
.