Re: Dell service

"Jupiter Jones" <jones_jupiter@xxxxxxxxxxxxx> wrote:
I am not sure of the specifics of that particular warranty but many
have the customer perform the troubleshooting with the tech on the
phone.
Basic removal such as drives and memory are normal and expected.

Dunno, seems to me that most non-techie laypersons would be taken
aback at having to open up a brand new computer to do troubleshooting,
particularly when they purchased an on-site service warranty.

Then when a hardware fault is determined, an onsite tech is sent to
replace the part.

Just curious, does anyone know of an instance in which there was
actually on-site service? Who performs the service? Does Dell
contract this out to somebody else?


--

If you're not part of the solution, you're part of the precipitate.

....Henry Tillman
.

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