Re: Dell service

I concede that I mis- read the post on that point. But I stand by the tech
being incompetent.
What other explanation(other than some goofy Dell corporate policy) would
there be for a tech to ask a girl(possibly young ?) that was obviously upset
about the prospect of taking apart a brand new(1 hour old) computer, to do
so.

"Dan Sgambelluri" <dsgambelluri@xxxxxxx> wrote in message
news:3KhPh.1672$aG1.836@xxxxxxxxxxxx
Irene wrote:
"Kevin" <kevincf@xxxxxxxxxx> wrote in message
news:460d8b9e$0$516$815e3792@xxxxxxxxxxxxxxxxx
I'm confused. What does the CD drive not showing up on the laptop have
to do with trying to copy files from a USB flash drive?

Based on my limited knowledge, absolutely nothing.

She should have flatly refused to touch the laptop. I don't get why a
tech would even suggest such a step, especially with a brand new unit.


Try gross incompetence. Though I am sure there are those that will
attempt to defend this action on the part of the the tech.



you guys do know, the CD Drive flaked out and is not recognized by the
Windows and not the Flash Drive not be recognized by Windows


.

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