Re: Dell tech support in India..


Dell support began to slip in quality even before outsourcing. At a
certain point when Dell cut system prices dramatically, I began to get
tech specialists who obviously knew very little about computers,
operating systems, components, etc.. It was obvious they were typing
key words and phrases into a database, and had no real understanding
of what they were saying, unless it was a basic issue like installing
a driver. For most problems the standard answer was to format and
reinstall. At that point I realized that I could quickly solve my
problems using news groups, and/or web sites. The only time I would
then call Dell support is when a component under warranty had failed.
Because, it is a prerequisite to speak with tech support before
authorization for replacement can be made. When after the outsourcing
began, Dell was running those TV ads with oh so American college tech
types promising tech support 24/7. I found those ads misleading,
especially after a few tech support calls to the subcontinent, where
the language gap was frustrating. I started using the news groups
more and more. One news group in particular:

microsoft.public.windowsxp.general

has an incredible bunch of people with Windows/PC knowledge that one
dreams about. Some have their own web sites like Kelly:

http://www.kellys-korner-xp.com/xp.htm

At that site there is an A-Z link that has an alphabetical list of
fixes for just about any Windows problem. The news group itself has a
treasure trove of information. Your question might have already been
asked. So, first I try the Google Groups "search this group" option,
which quickly searches through years of archived posts. If you know
how to use key words and phrases to narrow the search, you might find
your answer faster than it takes to dial Dell Support. Many of the
posts have links to sites with other valuable information. As they
did from Windows 98 to Windows XP, they will migrate to the group:

microsoft.public.vista.general

To access the windows XP group from Google:

http://groups.google.com/group/microsoft.public.windowsxp.general/topics?hl=en

To access all of the groups from the microsoft public news server:

set up your news reading client for the server:

news.microsoft.com

Topher




On Wed, 21 Mar 2007 07:38:58 -0400, "Paul" <captpt@xxxxxxxxxxx> wrote:

To tell you the truth I have only bought Dells for the last 8-10 years so
honestly do not know if HP, Gateway, MAC or other have also outsourced
they're tech support but I am very disappointed Dell did and hoped they'd
bring it back, god knows our college grads here need work. Like Brian I had
problems with my Dell last year but unfortunately Tech Support was a
nightmare, I won't get into details but it was a disaster.

"Brian K" <iibntgyea4 REMOVE_THIS@xxxxxxxxxxx> wrote in message
news:Fm0Mh.14052$8U4.5163@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

I had a lot of hardware problems with a Dell 8400 last year. I rang India
on 6+ occasions (separate problems) and I found the Dell representatives
very polite, friendly and helpful. Probably better than the Australians I
rang several years ago. Maybe I was lucky but I'm pleased with the Indian
support service.


.

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