Re: PS/2 keyboard to a USB connector (2nd response)

Sure seems like you created your own problems and are blaming Dell. Next time do your homework.

"Jonathan Sachs" <xxxxxxx@xxxxxxxxxxxxx> wrote in message news:797ju211ije47rphrdjlkc3igvefjq5dta@xxxxxxxxxx
I'm writing to wrap this up, now that the whole affair seems to be
over.

After the Y adapter failed to work, I called Dell tech support back
twice. Each time they responded by calling my father, presumably
because his phone number is registered in their database. Each time
he told them to call me, but they never did.

After that I tried e-mail. I got a response in a few days (not the
promised 24 hours), but it had long, machine generated "from" and
"subject" headers, and I deleted it without opening it, thinking it
was spam. (The parts of the headers that should have identified it to
me were so deeply buried that my mail reader's folder window did not
display them.) I did open their reply to my second e-mail, which
finally established communication.

They were polite and tried to be helpful, but they were really
useless. They told me that some PS/2 keyboards work with adapters on
Dell computers and some do not, but they could not tell me which ones
work, or how to find out. (I think it's most probably a current drain
issue, but I can't be sure.) They assured me that any keyboard with a
native USB interface would work -- useless information, since I could
not find any large-print keyboards with a native USB interface.

I pointed out the problem that prevented me from recognizing their
response to my first e-mail, but their reply was nonresponsive:
essentially they said, "That's how it works because that's how the
software works." That's not an answer, it's just a restatement of the
problem. The person I was dealing with, or more likely the
organization as a whole, is filtering out the information that would
enable it to improve its business processes.

I found a VAR that specializes in customizing Dell computers for
people with disabilities, and I talked to one of their senior people .
She told me that they have encountered the same problem, and have not
found a solution. They deal with it by putting keyboard overlays
(stick-on labels) on the standard Dell keyboard. I had already done
that; my father does not consider it an ideal solution, but it seems
to be the best that we can achieve.

My father is using the computer now with the stick-on labels. He
feels bad because I had to go to so much trouble to make his computer
work for him. I feel bad because I selected and ordered the computer,
and then I couldn't make it work properly, for reasons that I didn't
foresee and couldn't correct.

I'm disgusted with Dell's performance at every step in this affair:
system design (no PS/2 port), sales support (lack of PS/2 port
undocumented), hardware (incompatible with standard PS/2 keyboards),
and technical support (life is too short to repeat everything that
went wrong). It will be a hot day at the South Pole before I buy a
Dell computer again, or recommend one.

.

Relevant Pages

  • Re: PS/2 keyboard to a USB connector (2nd response)
    ... After the Y adapter failed to work, I called Dell tech support back ... Dell computers and some do not, but they could not tell me which ones ... not find any large-print keyboards with a native USB interface. ...
    (alt.sys.pc-clone.dell)
  • Re: PS/2 keyboard to a USB connector (2nd response)
    ... Tech support at Dell didn't know a thing, ... explanation about USB 2.0 keyboards, ... Why would you expect Dell to have any knowledge in this area? ... mainstream Dell group asking a question that belonged in a specialty forum ...
    (alt.sys.pc-clone.dell)
  • Re: PS/2 keyboard to a USB connector (2nd response)
    ... refer the problem to a domain specialist who might be expected to ... Its a specialist product you were asking about that Dell neither make ... was not aware of any such keyboards. ... systems and who also sells large-print keyboards, ...
    (alt.sys.pc-clone.dell)
  • Re: BIOS ?
    ... I have a Dell and he is right, delete IS the key to get into the BIOS. ... > 1) The del key is *NOT* at the bottom right on most keyboards. ...
    (microsoft.public.windowsxp.basics)
  • Re: WGA again pcbutts impersonation again
    ... Calling an illegal alien an "undocumented worker" is like calling a ... people running legit copies need NOT install WGA as they ... >>> I've seen Dell computers running Pirated copies of Windows XP Prof, ... > I've also seen MANY Dell computers sold/given to people that failed WGA ...
    (microsoft.public.windowsxp.general)