Re: OE receives mail but doesn't send


"Kate" <catw34@xxxxxxxxx> wrote in message news:1156846421.702458.196580@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Thanks all, for your replies. We have checked Charter's website, her
settings are accurate. We have sent out many E-mails to Yahoo, Hotmail,
Charter - none have been received; messages DO go to the Sent Box. As I
said before, there is no error message.

Obvious problem sources: OE, Charter, something in between like
software running on her box.

If you click send, see no error messages, and the email gets moved to
the Sent Box that very strongly suggests that the email was successfully
transmitted by OE to some other entity. You could double check that
idea by going into Tools->Options->Maintenance, and turning on logging
for Mail. The file you'd be interested in would be SMTP.log and it can
be found in the Store folder, which you can get the path to on that same
Maintenance property page. Note the time, click send on a test email,
then check the log and scroll to the end looking for the right entry. Which
should look something like this if all is well (note some things have been
X'd out and domain names changed to example.com):

SMTP: 06:25:45 [rx] 220 example.com - Other verbage
SMTP: 06:25:45 [tx] EHLO MachineName
SMTP: 06:25:45 [rx] 250-example.com
SMTP: 06:25:45 [tx] AUTH LOGIN
SMTP: 06:25:45 [rx] 334 XXXXXXXXXX
SMTP: 06:25:45 [tx] XXXXXXXXXX
SMTP: 06:25:45 [rx] 334 XXXXXXXXXX
SMTP: 06:25:45 [tx] XXXXXXXXXXXXXX
SMTP: 06:25:45 [rx] 235 Authentication successful
SMTP: 06:25:45 [tx] MAIL FROM: <sender@xxxxxxxxxxx>
SMTP: 06:25:45 [rx] 250 ok
SMTP: 06:25:45 [tx] RCPT TO: <recipient@xxxxxxxxxxx>
SMTP: 06:25:45 [rx] 250 ok;
SMTP: 06:25:45 [tx] DATA
SMTP: 06:25:46 [rx] 354 ok
SMTP: 06:25:46 [tx] ..
SMTP: 06:25:46 [rx] 250 ok ; id=XXXXXXXXXXXXXXXXXXXXXXXX
SMTP: 06:25:46 [tx] QUIT
SMTP: 06:25:46 [rx] 221 example.com

After specifying the from and rcpt the email data (msg) is transmitted followed
by a period on its own line to signify the end of data. Then the server responds
with a response code. Above, after the period line, you see OE received (rx)
a "250 ok" which means that the server accepted the message. If you see
something other than 250 or 251 the code is probably an error code (which
OE should display) and that can be looked up if necessary. If you see a
successfull transaction as described, OE should be fine.

Gateway had her disable Norton
AV and Firewall, no effect. (She had been using Norton on her old
computer with no problems).

I don't use Norton and can only assume that it provides the ability to scan
*outgoing* emails. If so, it should provides a means of turning off that
email scanning feature. Just because it is disabled doesn't mean that Norton
couldn't still be sitting between OE and Charter, silently failing to forward
messages. But you would still want to try to disable that email scanning and
see if it makes a difference. The question being, did she actually do that as
part of the Gateway troubleshooting or just disable filesystem protection or
both.

What I would do [next] is fire-up WireShark, a free Windows network
sniffer, and begin capturing network traffic just before hitting the send on
a short test email. Then look at the capture to see if there was SMTP
communication with Charter and whether the message was handed off
to them or not. That would tell you if the problem is on their side or
your side. However, the vast majority of users have no experience with
network sniffers and would lack the determination to learn how to use
one. So I don't know if that is an option for you.

I would like to try an uninstall,reinstall
of IE or just Outlook Express, but Add or Remove programs in Control
Panel doesn't allow that.

If you can gain evidence that OE isn't the problem as described above, I'd
put that idea off.

I'm running IE7 Beta on my computer, so know this can be done, but
my feeble brain can't remember how.

Well keep in mind that when IE7 is installed and you uninstall it you have
IE6 to fall back on. Also keep in mind that there is no OE7 bundled
with IE7. I've never had an OE or sole IE installation problem that
required me to look into the reinstallation/repair options, so I can't
comment on what your options are.

.

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