OE receives mail but doesn't send

I'm writing this on behalf of a friend who just purchased a Gateway AMD
dual core Athlon running at 2ghz with 2 gigs of RAM from Best Buy. (I'm
a Dell Dimension 8300 owner who has read this group for years and
respects the info I've received from you, so I'm hoping you won't mind
sharing your expertise even thought the machine is not a Dell). She can
receive but not send Email on Outlook Express. She's received no error
messages and only discovered the problem after a friend wrote to ask
why she hadn't been heard from. Her POP3 settings are fine; her ISP,
Charter, has declined to help; she talked to Gateway and after going
through numerous trials ie. shutting down Norton, etc, they suggested
she call Microsoft. Operating system is WinXP MCE; I tried to
uninstall, reinstall OE from Control Panel without success. ( I'm
fairly knowledgeable, have reformatted and reinstalled Windows on my
own computer which runs XPPro). In all other respects the computer
performs well and is very fast. Any suggestions from you would be
greatly appreciated.

Kate

.

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