Re: Dell & Software Support

Strip out all the cards except the vid card and test it, if the problem
is still there then borrow a different vid. card and install it. If the
problem goes away then hit Dell up for a replacement. If not then maybe
you have a problem on the MB itself.

--
Steve W.

"paul_moloney@xxxxxxxxxxxx" <pmoloney@xxxxxxxxx> wrote in message
news:1153134151.592949.231050@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I've had an ongoing issue (going on months now) with an Inspiron 9300
which, since I got it, has not been able to play 3D games properly;
all
manifest the same behaviour, which is the graphics pausing every few
seconds. At first I thought it was due to online lag, but it shows up
in any game, no matter how old or whether or not it uses networking.

Corresponding with support, I've tried everything, including
completely
wiping and re-installing the machine (leaving off any bloatware),
installing the latest drivers, and installing _only_ a few test games
to try.

Nothing has worked, and Dell support are saying I must now pay for
"software support". As I've pointed out to them, how can the issue be
software if it happens for _all_ games, and if there is no interfering
software on my machine?

They appear to assume that, since the Dell diagnostics run on the
laptop passed, that the machine is fine. However, none of these
diagnostic test the 3D capabilities of the card; just whether or not
it
can print text and display correct colours.

Does any out there who's gone through Dell software support tell me
(a)
what they actually do and (b) what they charge? Also, can anyone tell
me what steps outside that I can take now? I'm pretty much on the
verge
of going to the Irish small claims courts.

P.




----== Posted via Newsfeeds.Com - Unlimited-Unrestricted-Secure Usenet News==----
http://www.newsfeeds.com The #1 Newsgroup Service in the World! 120,000+ Newsgroups
----= East and West-Coast Server Farms - Total Privacy via Encryption =----
.

Relevant Pages

  • Re: Dell & Software Support
    ... problem goes away then hit Dell up for a replacement. ... installing the latest drivers, and installing _only_ a few test games ... Does any out there who's gone through Dell software support tell me ...
    (alt.sys.pc-clone.dell)
  • Re: Open GL problems
    ... anything.....I have not ever been able to play open gl games since ... installing my older card ... Katy Pluta, MS_MVP for Flight Simulator ...
    (microsoft.public.windowsxp.games)
  • Re: Dell & Software Support
    ... only the high end notebooks are able to play the newer games. ... installing the latest drivers, and installing _only_ a few test games ... Does any out there who's gone through Dell software support tell me ...
    (alt.sys.pc-clone.dell)
  • Re: Quake II, My graphics card, and a new error.....Please help....
    ... all OpenGL games, except Halo. ... The reason why the older Quake II and Quake ... for your graphics card it is likely that card doesn't have an ICD included ... have no mods as I am just installing. ...
    (microsoft.public.windowsxp.games)
  • Re: Dell & Software Support
    ... which, since I got it, has not been able to play 3D games properly; ... since the Dell diagnostics run on the ... Does any out there who's gone through Dell software support tell me ... There's a small diag you can run which the card will probably pass but you ...
    (alt.sys.pc-clone.dell)