Re: The on-site tech's thoughts on Dell's warranty performance
- From: journey <rainbow@xxxxxxxxx>
- Date: Sat, 15 Jul 2006 23:32:35 -0500
On Sat, 15 Jul 2006 18:49:09 -0400, Ben Myers <ben_myers_spam_me_not @
charter.net> wrote:
The IBM phone
tech sais that the first thing IBM always does is send out a replacement power
supply. I objected, and told the tech the motherboard was dead, but to no
avail.
When I need tech support from Dell, and I know what the problem is, I
tell them I have already done A, B, C...
The last time I talked to a gentleman in India, I had him saying yeah
we know what the problem is, I will send a tech to fix it, but we have
to go through these scripts before I can talk to a supervisor to have
it sent out.
.
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