Re: Tech Support Fouls Up Again

Because these posts bore us.

No one from Dell will EVER read it. This is a user-to-user support group.
Many of us have spent thousands of hours here helping other Dell users out
and we're happy to do so. If posters have a problem, tell us what it is and
there is no better source of information to fix the problem. Between all
the regulars, we know an enormous amount about Dells, XP, Vista, etc.

Whining is a waste of everyone's time. These stories are all such a joke
and 'surprise, surprise' the poster always comes out as a saint. In my
experience, Dell is good, not great, in tech support but as good or better
than anyone else. People that call and are patient and follow the script
with the tech virtually always get their problem solved.

People that call with a chip on their shoulder, yell, make rascist comments
about calling India and are general jerks get service that results in their
whining here.

Not always, but enough that the trend is obvious.

Tom
"Greg" <haysg@xxxxxxxxx> wrote in message
news:15ymg.55433$Lm5.25218@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
So if you dont care then why did you reply, dumb ass.

"Christopher Muto" <muto@xxxxxxxxxxxxxxx> wrote in message
news:zXvmg.10366$1G2.4238@xxxxxxxxxxx
here we go again...
if you had a question someone would be happy to try an answer it.
if you just came here to vent, i hope you feel better now, but i doubt
anybody here cares. i sure don't.

"js" <js@xxxxxx> wrote in message
news:2auk92d84flmtv37b648ovk8uq08a5rs18@xxxxxxxxxx
I sent this email to Dell:

June 22 2006 5:00 AM


On June 6, this computer was still under warranty.
Tech support authorized a part replacement.
The part was never replaced.

On June 21, I called Tech support and asked why?
Someone named Vincent said my warranty had expired
and he could not send me a part.
I asked to speak to a manager, Vincent said the Manager was very busy
and put me on hold, no one ever answered me.

I called Customer Service, and a lady said I would have to speak to a
manager, she tried to transfer me but after a while I was
disconnected.
The part in question was under warranty.
Why aren't you replacing the part?
Don't you honor the warranty?


I'll do a follow up to this post IF I get a response






.

Relevant Pages

  • Good luck!!!
    ... Their tech support is desperately terrible. ... I was sold a refurbished dell desktop computer that only lasted a week ... was told I had no warranty on this even thought I had paper in front of me ... The local technician who installed the hard drive on 5/26/09 said that they ...
    (soc.culture.polish)
  • Re: Non Cigar - Computer Query
    ... has/uses a Dell. ... I've standardized on Dell business class servers and ... support, as well as I have the advantage of having diagnosed any issue prior ... me to fall back on in case of problems, instead of Dell's tech support. ...
    (alt.smokers.cigars)
  • Re: Dell Support
    ... how got to the support group in Canada that my case was "escalated" and I ... After seeing how the Dell service went down hill, ... though it was still under warranty. ...
    (alt.sys.pc-clone.dell)
  • Re: Dells Slide
    ... > waiting times talking to India for support they could spend more on ... Dell is driven, ... How many customers really are willing to pay the difference ... >> Warranty is a contract and the issues seem to be that Dell is having some ...
    (alt.sys.pc-clone.dell)
  • Re: Why dont you buy from HP?
    ... ZERO technical support, ZERO replacement of defective ... There are HUNDREDS of independent computer sellers who offer warranty services on systems, provided you at least purchased the parts/part from them. ... How is it different for someone to go through a small dealer than it is for that same person to spec a computer through Dell, ...
    (rec.photo.digital)