Re: Dimension 4700 needs hard drive - HELP!!


"***" <w6ccd@xxxxxxxxx> wrote in message
news:8pfp72hl0nb1r0nd1dkeus6s1poaeqrkf7@xxxxxxxxxx
On 30 May 2006 05:21:19 -0700, googlemail2003@xxxxxxxxx wrote:

A few days ago I learned about Event Viewer. Before that I never knew
it existed. I looked at the System messages and there were disk errors
- bad block errors.

I did some research, ran hard drive tests and contacted Dell and they
tell me I need a new hard drive.

This is a real nightmare for me. I have a serious back injury and
cannot sit at the computer for more than 15 minutes at a time.

They told me they would send someone to install the blank drive but
that I would have to reinstall ALL the software (OS, drivers,
applications) with their "help" over the phone.

Has anyone out there ever done this? Isn't there some utility or
download from Dell that restores it to the way it was when I bought it?
I had quite a lot of software on it when I received it (Norton
Internet Security, IE, Microsoft Works, DVD software, Musicmatch and
God only knows what else).

Did you not get a restore disk with the 4700? Every Dell I have
purchased, including a recent 9150, came with a restore disk. Usually
more than one disk. They are colored blue (sometimes violet) to
distinguish them from the pile of software you (used to) get. If you
can find the disk(s), and get someone to replace the hard drive, it
should be easy for you to restore the computer back to its original
condition. Of course you then have to put all the stuff you have
added on again.

***

NO Dell comes with that. those are just xp disks.


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