Re: Dell Garbage and Infinite Install Loop

in 'classic' view it is also available under start-internetexplorer (the big
blue 'e' in the upper left hand corner of the start menu). the upper left
hand corner of the start menu lists permanent application for the start
menu. the lower left hand portion of the start menu lists recently used
applications. you can drag recently used applications to the upper portion
of the left column to make them appear permanently. you can also right
click on the task bar to gain access to the task bar properties where you
can turn on 'quick launch' icons that appear next to the start button. the
default set of quick launch button includes internet explorer.

"journey" <rainbow@xxxxxxxxx> wrote in message
news:td4m32l42irfj43clbjhgvma54hq9vifrq@xxxxxxxxxx
On Tue, 11 Apr 2006 02:12:51 GMT, "Christopher Muto"
<muto@xxxxxxxxxxxxxxxx> wrote:

we agree that dell should not be shipping systems with this known bug
after
so many months. it is a mystery why they still do but i suspect it lies
with the lawyers who drafted the license agreement between sonic and dell.
but the solution is straight forward and non invasive. if you have
purchased a hp, compaq, emachines, or gateway recently you would find that
they also come with lots of baggage preloaded which subsidizes the
purchase
price. no one is going likely going to sell an offer free (software wise)
system as they only make money being able to put what is effectively an
advertisement on each and every pc they sell. however, if you purchase
from
the dell small business division you can come pretty close to a clean
install of windows with minimal free trial software pre-installed.

I think we're on the same page for the most part. In reality, most of
the users who are not capable or who do not want to become capable
enough to remove the trial software probably won't realize that their
system performance could be better.

I am just empathetic with the people who can't resolve things very
well on their own. Perhaps Dell's technical support staff could walk
someone through fixing the problem -- I don't know. I think we both
know that can be hit or miss.

In one of my volunteer positions I help a lot of people set up their
comptuers. Recently, I helped an elderly man and tried to place
myself in his position as if I hadn't been there. At one point three
different trialware / setups were happening at the same time.

OK I have a question ...

For every person that I help get started with their Windows system, I
have to make sure to very clearly explain how to get to Windows
Explorer. In Windows, you have to navigate to Start | All Programs |
Accessories | Windows Explorer.

Shouldn't that be in a more prominent place? I mean, it's pretty
essential and it's buried fairly deep. It seems like it's right up
there with the Start menu in importance.

I set up their Quick Launch with that on it, and also tell them about
Windows Key + E.

Maybe I'm missing something -- I probably am.

Journey


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