Re: The bad just got badder.

On Mon, 20 Mar 2006 10:18:41 -0700, Notan
<notan@xxxxxxxxxxxxxxxxxxxxxxx> wrote:

Engineering, etc., has nothing to do with it.

The problem isn't dealing with educated, English speaking support,
it's dealing with script readers, whose English is, at times, barely
intelligible.

Notan

Very true. As a software engineer, I developed a scripting engine for
phone support (until it was replaced with a vendor package). The
people in India obviously read from a script. It's a pretty good
script now though.

I have hung up on people who I could not understand (which was rude, I
could have said that I can't understand your English so I need to hang
up and talk to someone else -- However many times I was put on hold
only to have the line eventually drop).

A few things bugged me about the phone connections. On one day it
seemed like all the connections to India were bad (or maybe I was just
unlucky). I could barely hear the support person, and she kept asking
for me to speak louder. It had to talk really loud.

Last Friday, there was a delay, and I'd say something and then go on
to something else and in the middle of the second sentence she would
say "uh huh", relating to my prior sentence.

Journey
.

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