Re: Dell has changed it policy on OS disk
- From: "Tom Scales" <tomtoo@xxxxxxxxxxxx>
- Date: Wed, 01 Feb 2006 13:57:05 GMT
"-Phil Clemence" <me@xxxxxxxxxxxxxxx> wrote in message news:11u1e5c6146gvd8@xxxxxxxxxxxxxxxxxxxxx > > "Dogface" <DogFace@xxxxxxxxxxxx> wrote in message > news:a8o4e.2904$ws1.108@xxxxxxxxxxx >> This is forcing you to buy a replacement hard drive from them that will >> have >> the OS. Isn't this sort of bundling illegal? >> >> Hard drives are dropping like flies these days. Not having an OS disk at >> the ready is pretty stupid IMO! Your ability to recover fairly quickly >> is >> gone. >> >> When you buy a system you're supposed to be buying the rights to use the >> OS >> as well on that system. Not having the ability to recover from a hard >> drive crash without being forced to buy from them or pay for another copy >> of >> the OS is a BIG reason to not buy from Dell. Are they giving you a >> complete >> system restore disk instead? >> >> >> "BigJIm" <Jim10277@xxxxxxxxxxx> wrote in message >> news:uPydnchohv07n8_fRVn-vg@xxxxxxxxxxxxxx >>> FYI >>> >>> Just received a Dell 600m and did not get a Windows XP disk. Sooooooooo >>> I called support and was told this is Dells new policy, the operating >> system >>> is >>> on a hidden partition on the hard drive. Well after a smooth discussion >> with >>> the rep he agreed to send me one. I explained what happens if my Hard >> drive >>> crashes >>> after my warranty has expired. He said, I would have to purchase a new >> hard >>> drive from >>> Dell and it would come with XP on the hidden partition. Yea I could see >>> me >>> making that >>> argument 3 years down the road, well you rep told me...........sorry sir >> he >>> was wrong and you must >>> purchase not only a new drive but another copy of XP. Well just call me >>> paranoid but it all ended well as I will get my disk. It only took 30 >>> minutes to resolve the issue. BTW it could also >>> have been me saying that it was unacceptable and I will send this >>> machine >>> back tomorrow. >>> The moral to this story is, if you don't ask they don't offer. >>> >>> I hope this may help someone in the future. > > Thanks for the tip. > I just posted my dissatisfaction about no CD and will call if they will > supply one easily. > I was going to dispute the whole purchase through my CC company. > Their willingness to supply the CD shows that they know they are deceiving > and ripping people off with regards to that. > Some may say it is to give the customer a better price, as many are > incapable of installing the OS anyway ... > Their object may be to keep the cost down for the customer, but the reason > behind THAT is to keep market share. > Follow the money.. > > -Phil Clemence > Your dispute will fail. They did not mislead you. You did not do your homework .
- Follow-Ups:
- Re: Dell has changed it policy on OS disk
- From: Kevin K . Fosler
- Re: Dell has changed it policy on OS disk
- From: Joel
- Re: Dell has changed it policy on OS disk
- References:
- Re: Dell has changed it policy on OS disk
- From: -Phil Clemence
- Re: Dell has changed it policy on OS disk
- Prev by Date: Re: XP Pro upgrade pricing
- Next by Date: Re: XP Pro upgrade pricing
- Previous by thread: Re: Dell has changed it policy on OS disk
- Next by thread: Re: Dell has changed it policy on OS disk
- Index(es):
Relevant Pages
|
Loading
