Re: Dell has changed it policy on OS disk

"Dogface" <DogFace@xxxxxxxxxxxx> wrote in message 
news:a8o4e.2904$ws1.108@xxxxxxxxxxx
> This is forcing you to buy a replacement hard drive from them that will 
> have
> the OS.  Isn't this sort of bundling illegal?
>
> Hard drives are dropping like flies these days.  Not having an OS disk at
> the ready is pretty stupid IMO!  Your ability to recover fairly quickly is
> gone.
>
> When you buy a system you're supposed to be buying the rights to use the 
> OS
> as well on that system.   Not having the ability to recover from a hard
> drive crash without being forced to buy from them or pay for another copy 
> of
> the OS is a BIG reason to not buy from Dell.  Are they giving you a 
> complete
> system restore disk instead?
>
>
> "BigJIm" <Jim10277@xxxxxxxxxxx> wrote in message
> news:uPydnchohv07n8_fRVn-vg@xxxxxxxxxxxxxx
>> FYI
>>
>> Just received a Dell 600m and did not get a Windows XP disk. Sooooooooo
>> I called support and was told this is Dells new policy, the operating
> system
>> is
>> on a hidden partition on the hard drive. Well after a smooth discussion
> with
>> the rep he agreed to send me one. I explained what happens if my Hard
> drive
>> crashes
>> after my warranty has expired. He said, I would have to purchase a new
> hard
>> drive from
>> Dell and it would come with XP on the hidden partition. Yea I could see 
>> me
>> making that
>> argument 3 years down the road, well you rep told me...........sorry sir
> he
>> was wrong and you must
>> purchase not only a new drive but another copy of XP. Well just call me
>> paranoid but it all ended well as I will get my disk. It only took 30
>> minutes to resolve the issue. BTW it could also
>> have been me saying that it was unacceptable and I will send this machine
>> back tomorrow.
>> The moral to this story is, if you don't ask they don't offer.
>>
>> I hope this may help someone in the future.

Thanks for the tip.
I just posted my dissatisfaction about no CD and will call if they will 
supply one easily.
I was going to dispute the whole purchase through my CC company.
Their willingness to supply the CD shows that they know they are deceiving 
and ripping people off with regards to that.
Some may say it is to give the customer a better price, as many are 
incapable of installing the OS anyway ...
Their object may be to keep the cost down for the customer, but the reason 
behind THAT is to keep market share.
Follow the money..

-Phil Clemence 


.

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