Re: Dell Adds 5000 Jobs In India
- From: Joan Hansen <user@xxxxxx>
- Date: Tue, 31 Jan 2006 20:00:58 -0500
Irene wrote:
No "chip", just stating the facts.
I find it strange that even most of the "Dellbots" have come around to admitting that Dell's Consumer Support(particularly the Tech Support) has been on a downward slide since the outsourcing began, BUT, not you.
Some people just won't admit to the truth. Dell's, Consumer Support, whether you want to admit it or not, has slipped mightily.
As I have said before and will repeat again. Until such time that it effects their bottom line, nothing will improve.
We all saw what happened when the bottom line slipped in the Corporate Sales end. It only took a few months for Dell to move that support back to the US.
Irene, Corporations usually buy a lot of PC's. Some Consumers maybe buy a PC once a year, but most buy every 3 to 4 years. Most everyone wants the PC cheap.
I bought the Inspiron XPS and the Dimension XPS Gen.5 and both are expensive and are supposed to have special service. Recently, I purchased a Dell OEM sata hard drive. I couldn't get it to work. Well, I used the talk to a person on the web. She sent me the XPS' number, told me the numbers to punch on the phone and when to say yes and no and give my express service code number. I got a tech (I believe had the accent from India, but I could understand every word he said). In ten minutes or less he had the HD connected correctly and took me to the Disk Manager and had me formatting the new drive.
I have received 2 telephone calls from Dell asking about the service I got. I could only tell them excellent.
You want cheap, I guess you are going to have to accept cheap Tech support and learn to have a lot of patience. :-)
Joan
"Ted Zieglar" <teddy.z@xxxxxxxxxxx> wrote in message news:drlopa$q37$1@xxxxxxxxxxxxxxxxxxxxx
Hello again Irene! Still got that chip on shoulder, I see. Don't you think it's time to move on with your life? Everybody knows about your crusade.
-- Ted Zieglar "You can do it if you try."
"Irene" <girlsrule@xxxxxxx> wrote in message news:JutDf.16906$K17.10238@xxxxxxxxxxx
Don't you really mean "lost sales" because of the downward spiral in the quality of Dell Support that is coming from the move to India?
"Ted Zieglar" <teddy.z@xxxxxxxxxxx> wrote in message news:drl992$5hq$1@xxxxxxxxxxxxxxxxxxxxx
You mean 'not worried about losing sales to small-minded bigots.'
-- Ted Zieglar "You can do it if you try."
"gg" <noway@xxxxxxxxxxx> wrote in message news:nf5st11ld9g7d3al3mtkhcvpkmgsa1l6dg@xxxxxxxxxx
Dell is happy with India. Obviously not worried about significant business loss.:
http://www.forbes.com/entrepreneurs/feeds/ap/2006/01/30/ap2485518.html Computer maker Dell Inc. said Monday it planned to add 5,000 jobs in India over the next two years, bringing its work force in the country to 15,000.
http://abcnews.go.com/Technology/wireStory?id=1556147
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