Re: Dell Adds 5000 Jobs In India


"Ted Zieglar" <teddy.z@xxxxxxxxxxx> wrote in message
news:drlbrl$8kk$1@xxxxxxxxxxxxxxxxxxxxx
> If you compare the cost of employing Americans for technical support to
> whatever profit is 'lost' because some people can't abide dealing with
> India, I think the numbers heavily favor India. Apparently enough people
> are
> fine with India, including me. You may as well get used to it, because
> your
> bank is doing it too, and your broker, insurance company, etc.
>
There's even been talk of McDonald's using order taking centers in India for
drive thru...cannot see how THAT would be cost effective!
> --
> Ted Zieglar
> "You can do it if you try."
>
> <cobbcity@xxxxxxxx> wrote in message
> news:1138635026.773050.21430@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>
>>
>> I am stunned. We have stopped purchasing Dell products because getting
>> customer service or technical support from the Indian call centers has
>> been a nightmare! Most of the employees have accents so thick they
>> can't be understood, when you try and explain a problem you have to
>> repeat it three times before they understand what you are asking and
>> unless your question or problem follows an exact script they are given,
>> they are totally lost as to how to THINK and help. If they can't read
>> one of their 1,000 canned responses, they have no idea what to do!
>> Very frustrating.
>>
>> I also roll my eyes are Indian employees who answer the phone with
>> think Indian accents, yet claim their names are "Bill" or "Sally" and
>> that you're supposed to believe their are American employees in Texas.
>> As if they are in India and they change the subject and refuse to
>> reveal their location or transfer you to an American at Dell who can
>> help.
>>
>> I have nothing against the Indian people, they need jobs and Dell is
>> offering them. However, to expect them to handle phone calls from
>> American customers and be able to duplicate the level of understanding
>> and assistance an American employee at Dell itself could offer is
>> insulting. How much business has Dell lost to save a few bucks on call
>> centers in India?
>>
>


.

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