Re: Dell Adds 5000 Jobs In India


"Notan" <notan@xxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:43DE3EC9.34652D07@xxxxxxxxxxxxxxxxxxxxxxxxxx
> Joel wrote:
>>
>> Notan wrote:
>> > Joel wrote:
>> >> <snip>
>> >>
>> >> Where do you find the higher levels of support? I never saw it when
>> >> purchasing a computer.
>> >
>> > While I'm not sure it's still called "Gold Tech Support," that's what
>> > of got on my three systems.
>> >
>> > Historically, this level of support has only been available to those
>> > purchasing from the Small Business Division, or higher. My
>> > understanding
>> > is that it's also available with purchases from the Home Division, the
>> > only caveat being that you've got to explicitly ask for it, as it's not
>> > displayed as a support option.
>> >
>> > Notan
>>
>> I will check into this next order, about two weeks.
>
> Be sure to let us know what you find out!
>
> Notan


Gold Support is there for a premium under such labels as "mobile support"
and "standard support" (versus "economy support" in the case of the
latter). Click down through the "learn more" links.


Stew


.

Relevant Pages

  • Re: sempre DELL
    ... I have purchased three DELL computer in the past six years, always purchasing the best support available, but in the past three years the support is becoming worse and worse, It is very difficult to understand the person who answer your call, and unless you are very lucky, you have to make two or three telephone calls, to find a technician who knows your computer, and can address the problems. ... I have been told that instead, the Business Division, have a support based in the USA, where the technicians speak a good english, they know the products much better and are very fast in finding a solution for your problem. ... purchasing from the Home Division doesn't guarantee ...
    (comp.sys.laptops)
  • Re: Dell Adds 5000 Jobs In India
    ... Notan wrote: ... Where do you find the higher levels of support? ... this level of support has only been available to those ... purchasing from the Small Business Division, ...
    (alt.sys.pc-clone.dell)
  • Re: Dell Adds 5000 Jobs In India
    ... > Where do you find the higher levels of support? ... While I'm not sure it's still called "Gold Tech Support," that's what ... purchasing from the Small Business Division, ...
    (alt.sys.pc-clone.dell)
  • Re: Dell Adds 5000 Jobs In India
    ... > Notan wrote: ... >> Joel wrote: ... >>> Where do you find the higher levels of support? ... this level of support has only been available to those ...
    (alt.sys.pc-clone.dell)
  • Re: Euro Dell support
    ... Notan wrote: ... 5000 Jobs In India," where it was made perfectly clear that Dell provides US based support. ... ALL the support is out of India, not in the USA. So as the poster said "idiots at American Support" Is a incorrect fact. ...
    (alt.sys.pc-clone.dell)