Re: Dell Adds 5000 Jobs In India

Joel wrote:
>
> <snip>
>
> Where do you find the higher levels of support? I never saw it when
> purchasing a computer.

While I'm not sure it's still called "Gold Tech Support," that's what
of got on my three systems.

Historically, this level of support has only been available to those
purchasing from the Small Business Division, or higher. My understanding
is that it's also available with purchases from the Home Division, the
only caveat being that you've got to explicitly ask for it, as it's not
displayed as a support option.

Notan
.

Relevant Pages

  • Re: Dell Adds 5000 Jobs In India
    ... Notan wrote: ... Where do you find the higher levels of support? ... this level of support has only been available to those ... purchasing from the Small Business Division, ...
    (alt.sys.pc-clone.dell)
  • Re: sempre DELL
    ... I have purchased three DELL computer in the past six years, always purchasing the best support available, but in the past three years the support is becoming worse and worse, It is very difficult to understand the person who answer your call, and unless you are very lucky, you have to make two or three telephone calls, to find a technician who knows your computer, and can address the problems. ... I have been told that instead, the Business Division, have a support based in the USA, where the technicians speak a good english, they know the products much better and are very fast in finding a solution for your problem. ... purchasing from the Home Division doesn't guarantee ...
    (comp.sys.laptops)
  • Re: PL/I support no longer available?
    ... Anybody purchasing IBM VA PL/I EE from a third party reseller is purchasing ... being no further support. ... IBM resellers, as I pointed out. ...
    (comp.lang.pl1)
  • Re: windows XP repair
    ... to blame although I know it is fashionable to blame MS for these things. ... You were recognized and maybe honored as a customer with a purchasing ... the support chain erects barriers to blow ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Shrink Wrap my EULA ?
    ... >> as many consumers are purchasing that version over the retail version ... >> And let's face it, your companies 2 free support calls, and to free ... I am a advocate for my fellow human beings who are consumers ...
    (microsoft.public.windowsxp.general)