Re: Dell Adds 5000 Jobs In India

Notan wrote:
cobbcity@xxxxxxxx wrote: 
I am stunned. We have stopped purchasing Dell products because getting
customer service or technical support from the Indian call centers has
been a nightmare!  Most of the employees have accents so thick they
can't be understood, when you try and explain a problem you have to
repeat it three times before they understand what you are asking and
unless your question or problem follows an exact script they are given,
they are totally lost as to how to THINK and help.  If they can't read
one of their 1,000 canned responses, they have no idea what to do!
Very frustrating.

I also roll my eyes are Indian employees who answer the phone with
think Indian accents, yet claim their names are "Bill" or "Sally" and
that you're supposed to believe their are American employees in Texas.
As if they are in India and they change the subject and refuse to
reveal their location or transfer you to an American at Dell who can
help.

I have nothing against the Indian people, they need jobs and Dell is
offering them. However, to expect them to handle phone calls from
American customers and be able to duplicate the level of understanding
and assistance an American employee at Dell itself could offer is
insulting.  How much business has Dell lost to save a few bucks on call
centers in India?


"How much business has Dell lost to save a few bucks on call centers
in India?"

I'd imagine, the day that losses exceed the "few bucks" Dell has saved,
things will change.

In other words, don't hold your breath.

If you're interested in Dell's products, but not their overseas support,
check out their "higher" levels of support... They're US based, hold
times are significantly shorter, and the techs aren't script readers.

The only downside... It'll cost ya!

Notan

Where do you find the higher levels of support? I never saw it when purchasing a computer.
.

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