Re: New Service Policy?

Again, I apologize for starting a thread that brought out the worst in
people. I did not mean to do this. It was a question about a possible change
in service quality based on my last two experiences with Dell support. In
reading between the lines, and ignoring some remarks, it appears that while
some had bad problems, there are others who had a good experience. Perhaps
that one month old machine received better attention because it was so new.
My machine is three and a half years old. The one thing we seem to agree on
is that the Dell Products are well made, but the service quality can vary
from very bad to very good. My last two happened to be very bad. I try to
think of how you people would react if you were flatly refused a replacement
part after so may tries, without a good reason. Perhaps you would just back
away and pay for the needed parts without any comments, even though you paid
for a service contract. I can't do that yet. I may be an old crank, but I
honestly feel I was not given good support in resolving my hardware
problems. Hopefully, if these incidences (good and bad) are reported to the
right people at Dell who care enough to make corporate decisions, things
will get better in the service end of the business. Thanks for your
responses. I respect all opinions and comments. Take care, Charles Ranheim


"Notan" <notan@xxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:43DC06AC.2F0B0436@xxxxxxxxxxxxxxxxxxxxxxxxxx
> Administrator wrote:
>>
>> Tom Scales wrote:
>> > "Administrator" <quemandd@xxxxxxx> wrote in message
>> > news:G1TCf.131$Zl7.32@xxxxxxxxxxx
>> >
>> >>Notan,
>> >>Can you provide proof of this statement. Cite a source? I have NEVER
>> >>read
>> >>anything negative posted by the 5-7 regular DellBots on this group. As
>> >>a
>> >>matter of fact, they get very defensive if anyone else posts anything
>> >>but
>> >>positive about Dell.
>> >
>> >
>> > Are you unfamiliar with google? I've posted many negative posts about
>> > Dell,
>> > including an absolute fiasco with my Latitude LT. You just believe
>> > what
>> > you want to believe.
>> >
>> > Bottom line:
>> >
>> > 1) Dell's service sucks compared to just a few years ago
>> > 2) All major vendors service sucks
>> > 3) Dell is middle of the road compared to the rest
>> > 4) Dell makes decent machines for a good price
>> > 5) End result: Dell is still my preferred vendor, after trying others
>> >
>> > One caveat. For laptops, I strongly suggest IBM/Lenavo if they are
>> > going to
>> > truly be used for regular travel. They're rock solid but expensive.
>> >
>> > Tom
>> >
>> >
>> Well, I simply amazed by this post! Also, I agree with the points you
>> made.
>
> It doesn't amaze me, as my reading/memory isn't so selective.
>
> If you had taken the time to Google, as Tom suggested, you would
> have seen similar posts by Tom, and the others that you refer to
> as "Dellbots," in previous threads.
>
> Notan


.

Relevant Pages

  • Re: A personal Dell fiasco.
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  • Re: New Service Policy?
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    (alt.sys.pc-clone.dell)
  • Re: A personal Dell fiasco.
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    (alt.sys.pc-clone.dell)
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