Re: Contact Dell Corporate


"Joel" <joelw135@xxxxxxxxxxx> wrote in message
news:W9OdnXyesMr-yVnenZ2dnUVZ_tqdnZ2d@xxxxxxxxxxxxxx
> S.Lewis wrote:
>> "Joel" <joelw135@xxxxxxxxxxx> wrote in message
>> news:zLydneC1hZwv1FneRVn-rg@xxxxxxxxxxxxxx
>>> S.Lewis wrote:
>>>> "Joel" <joelw135@xxxxxxxxxxx> wrote in message
>>>> news:DLednUF2-4pirFnenZ2dnUVZ_s2dnZ2d@xxxxxxxxxxxxxx
>>>>> Does anyone know how to contact Dell Corporate? And who to speak to
>>>>> about customer relations? Thanks.
>>>>>
>>>>> Joel
>>>>
>>>> Do you want to go through standard channels or do you want to go ahead
>>>> and shake the tree from the top down?
>>>>
>>>> What is your goal - a refund or system exchange?
>>>>
>>>> Yes, it matters.
>>>>
>>>>
>>>> Stew
>>>>
>>>>
>>>>
>>>>
>>> I have gotten a system exchange, but I think USA customer care should be
>>> aware of the problems from care in India. They dropped the ball to many
>>> times in a few short days.
>>
>>
>> Just one man's opinion, you'll waste your breath going through customer
>> service.
>>
>> Shoot a mail to: michael_dell@xxxxxxxx
>>
>> Think it out reasonably and approach it that way. Make your points with
>> the problems documented. I know the guy must have a large staff who
>> filters these mails, but someone here recently got a comparatively prompt
>> fix/response by contacting his office.
>>
>> Can't hurt a thing.....
>>
>>
>> Stew
>>
>>
>>
>>
> Thank you, as soon as the PC arrives I will contact his office.

I can assure you that Dell is abundantly aware of the American consumers
distaste for offshore technical support. I can also assure you that this
situation is not going to change anytime soon. Like their competitors, Dell
has chosen to save millions of dollars a year by using offshore technical
support call centers. These savings are reflected by the current suggested
retail prices of computers, which are low and going lower. It's nothing
personal, it's just business.



.

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