Re: Dell lately telling HD replacement customers that on-site tech will re-install all software
- From: "S.Lewis" <stew1960@xxxxxxxx>
- Date: Fri, 16 Dec 2005 03:34:07 -0600
"Fixer" <the.hedonist@xxxxxxxxxxxx> wrote in message
news:Ztuof.799$r4.294@xxxxxxxxxxxxxxxxxxxxxxx
> Thats not true at all. When you need a HDD replacement you are asked if
> you need help installing the O/S and drivers if you say yes the tech will
> install for you you may also REQUEST that he installs all DELL SUPPLIED
> software ie MS Works, MS Office, or anything else you ordered with the
> machine
(snip)
Unless they've changed SOP, the onsite guys only installed the hard drive.
If they were generous, they'd sometimes begin the Windows install for
someone or even fully install it to some degree, with or without drivers.
Only exceptions I've ever read of to that were hard drives with the software
pre-loaded where the tech might be expected to boot the system to desktop
after the install.
Of course, now with all of the onsite setup/service bundles they offer some
of this might've changed.
I was always told that the onsite guys did no software other than the
occasional driver install for a newly replaced/installed device.
Stew
.
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