Re: Warranty question: 2 Year On-site Economy Plan (from the Small Business division)
- From: "Christopher Muto" <muto@xxxxxxxxxxxxxxxx>
- Date: Sun, 11 Dec 2005 21:02:02 GMT
though on site warranties do speed repair work in the event that a
technician is requires, you still are engaged in the troubleshooting process
via the phone. so, to set your expectations, one site, does not mean a tech
comes running to you when you call and say that you have a problem. and
even with on site service most repairs are completed by the end user (you)
after being sent a replacement part (cd drive, memory, keyboard, etc. even
screens on certain models). that said, should you require a major repair
like a motherboard replacement it would certainly be faster if done by an on
site tech rather than if you mailed in the unit. however mail in is pretty
simple... a courier shows up at your office with a box, you stick the laptop
in it, and it is back in your hands in about a week. there is better
response time (less hold time) promised with the premium services, and the
premium services are 24 hours. but they cost a lot more. so if uptime is
important to you then their high end warranties are the right choice. if
you can stomach a little down time then go with the mail in. often you will
not find the mail in warranty offered with the original configuration
on-line... if you want a extended 2nd and 3rd year mail in then simply buy
the machine with the 1 year mail in and then call dell warranty department
after your machine arrives to extend the warranty... and you may have to ask
multiple times before they offer you a mail in warranty as they clearly make
money on the one-site plans (which are literally twice the price, or
greater)...
<DaveJohnson12@nospam.> wrote in message
news:dg1pp1555j1oato805s7h01amp7r3eti2c@xxxxxxxxxx
> Does this include toll-free tech support? What else should I know about
> it? Is
> it 24 hour support including weekends? Is it 9:00 to 5:00 hours only and
> no
> weekends or what?
>
> For the standard plan I see toll-free support listed but not for the
> Economy
> plan.
>
> I have Dell's descriptions below. Thank you.
>
> Economy Plan Limited Warranty3 covering most defects in materials and
> workmanship
> Basic phone technical support
> Online technical support
> Next-Business-Day On-Site Service2 if necessary following phone-based
> troubleshooting
>
> ------------------------------------------------------------------------
>
> Business Standard Plan Limited Warranty3 covering most defects in
> materials and
> workmanship
> Gold Technical Support4
> Dell's fastest, simplest to use, and most comprehensive advanced technical
> phone
> support. Dedicated, toll-free phone support designed with average
> 2-minutes
> answer speed
>
> Bypass basic troubleshooting questions and connect directly to high-level
> technicians to address your specific problem
>
> Direct contact with industry certified (A+ or MCP), highly trained senior
> technicians
>
> Remote resolution allows technicians to view problems and error messages
> directly on your Internet-connected system
>
> Resolution management by single technical account manager
>
> Seamless support for third-party software and hardware vendors
>
> Regular notification of system BIOS, drivers and hardware updates
>
> Service Management Reporting providing your quarterly usage, history and
> trends
> (upon request)
>
> Online technical support
> Next-Business-Day On-Site Service2 if necessary following phone-based
> troubleshooting
>
>
.
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