Re: Dell Tech Support - lost another faithful customer
- From: "Paul in Toronto" <pfedorenko@xxxxxxx>
- Date: Fri, 2 Dec 2005 17:50:49 -0500
1) What kind of a dumbass waits 30 days before turning on a computer to
make sure it works? Especially if they're the kind of dumbass that only
gets a 90-day warranty? Your daughter should have powered it on as soon as
she got it to make sure that everything was alright.
2) What kind of a dumbass gets a 90-day warranty with a big-ticket item
like a notebook?
3) I've never bought a hard drive, new or reburbished, that had an OS
installed on it. User has to do that themselves, either from an
installation CD or a restore image.
4) If your friend was braindead enough to go with a 90-day warranty, and
found out at the 30 day point that the machine wasn't working (see point
number 1), then steps should have been taken on day 30 to get the thing
fixed, instead of waiting til day 62. "Wah, wah, wah. I'm too busy. I'm
too important to wait on hold for a mere thirty minutes. I'll just wait til
the warranty expires, then blame the company instead of my own stupidity"
just doesn't cut it in the real world.
5) Your friend's daughter was complaining that half an hour is too long to
wait on hold for support? What the hell kind of a fantasy land is she
living in? 30 minutes is pretty good in my experience. She does realise
that if she hangs up and calls back, she's shunted to the bottom of the
queue, right?
It's good that the problem was eventually resolved, but it would've been
faster and a heck of a lot cheaper if your friend and his daughter used some
common sense at the outset. Can't really blame Dell for this one.
.
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